80 Member Service Representative Jobs in Irving, TX
Outworx is Hiring a Member Service Representative Near Irving, TX
Job Title: Member Service Representative
Locations: Irving, TX, 75038
Duration: 3 Months
MAJOR JOB RESPONSIBILITIES
Respond to inbound calls, emails, and chat messages from members regarding healthcare-related questions and concerns.
Provide accurate and timely information about insurance benefits, claims, coverage, and other related inquiries.
Assist members in navigating through the healthcare system and understanding their rights and responsibilities.
Support USFHP, HIX, Medicare Advantage, and NCHD LOB as needed.
SUMMARY
The Member Services Representative will play a crucial role in ensuring our members' highest level of customer satisfaction. The Member Services Representative will be responsible for providing exceptional customer service and resolving inquiries, concerns, and complaints professionally and on time. Your primary focus will be on assisting members and providers with their healthcare-related needs, including but not limited to insurance inquiries, benefit explanations, and general account information. Within the Member Services Representative team, this role provides an opportunity for growth and development to the next level as a Member Service Representative Senior within our organization.
Investigate and resolve member complaints, issues, and escalations in a prompt and satisfactory manner. Document all customer interactions and issue resolutions accurately and comprehensively in the CRM system.
Collaborate with internal departments to facilitate issue resolution and ensure a seamless customer experience.
Explain insurance plans, policies, and procedures to members, ensuring they clearly understand their benefits and coverage.
Job Type: Contract
Pay: $19.00 per hour
Benefits:
- 401(k)
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Required)
Experience:
- Health Insurance: 1 year (Required)
- Inbound/Outbound calls: 2 years (Required)
Work Location: In person
Job Summary
Contractor
$35k-43k (estimate)
04/14/2023
10/15/2024
outworxgroup.com
Westbury, NY
<25
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The job skills required for Member Service Representative include Customer Service, Cash Handling, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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