Ovation Workplace services is Hiring an IMAC warehouse- Staging technician Near Mechanicsburg, PA
Job DescriptionBusiness Hours : 8am-5pm, Mon–Fri EST IMAC Warehouse – Staging Functionv Provide staging services at client facility. v Understand existing processes followed by team for staging services/function v Map activities being performed by the existing team and collect available documentation covering
Equipment / Device Intake & Inventory Tracking
Equipment Staging
Equipment / Device Dispatch & Reporting
Daily Progress / Metrics Update in Standard Template
Weekly Progress / Metrics Update in Standard Template.
Technical Deliverables v Stage Retail / IMAC / POC Devices – Equipment provided to Staging team for configuration. v Maintain and Update Standard operating procedures for various devices supported by staging function of the organization. v Maintain and Update Standard operating procedures the existing devices part of organizational asset refresh cycle / Refresh Programs. v Provide recommendations to optimize the services including cost enhancement and performance enhancements Qualificationsv BS/BA in Information Technology, or an equivalent combination of education or experience v Staging/troubleshooting experience with various Retail / IMAC / POC devices v Ability to install , troubleshoot and assist team members for wide range of Devices applications in Retail Store environment v Excellent customer service orientation and verbal communication skills v Analytical thinking and Problem Solving ability v Certifications :
A Hardware (must), ITIL (preferred) , CCNA (preferred)
Microsoft : MCP/MCSE/MCTS, etc. (preferred)
v Tools : ServiceNow, Microsoft Suite, Windows OS, Mac OS (preferred), MS Office O365