Company Description

The Overseas Network is a leading provider of services in the travel and events industry with over 28 years of experience in leisure travel. We offer global solutions for major citywide or countrywide events, including onsite expertise, tech solutions, international customer service, and unique activation programs. Our teams of doers scale to meet the needs of each client, and we have a track record of success, including our involvement in the FIFA World Cup Qatar 2022. We pride ourselves on being destination authorities, creative, choosy, well-connected, and offering exclusive access to luxury hotels and experiences through our B2B booking platform, OXPRO.

Role Description

This is a full-time hybrid role for a Customer Care Representative at Overseas Network. The Customer Care Representative will be responsible for providing exceptional customer service, resolving customer inquiries and issues, ensuring customer satisfaction, and effectively communicating with customers via live chat, phone and email. This role will primarily be located in Statesboro, GA, with potential for remote work.

Qualifications

• Interpersonal Skills, Communication, and Customer Service skills
• Experience in customer support and ensuring customer satisfaction
• Strong problem-solving and conflict resolution skills
• Ability to effectively communicate with customers via phone, email, and chat
• Excellent attention to detail and organizational skills
• Ability to work well in a fast-paced and team-oriented environment
• Experience in the travel and events industry is a plus
• Knowledge of foreign languages is a plus