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Oversee is Hiring a GDS Operations Support Specialist Near Phoenix, AZ
Oversee Is Revolutionizing How Travel Is Managed.Our cutting-edge technology and solutions are the latest in price assurance, advanced travel analytics, and reporting capabilities, providing a comprehensive view of travel spend. We excel in helping our customers optimize their travel programs, cut costs, and improve the experience for their travelers. If you are looking for a dynamic, fast-paced and positive work environment and want to be at the core of solving a global $17B problem - Oversee is the place for you! Candidates located in the East Coast & Central USA will be considered for this remote work position.The Oversee Operations team is growing, and we are seeking a GDS Operations support specialist to provide essential support to existing and new customers. If you are a Business Travel consultant looking for a dynamic, challenging, and rewarding role, this might be the opportunity for you. Bring your experience in the travel industry to a small but fast-growing company! Your Impact:
Provide a level of support that delivers excellent customer experience
Acknowledge and respond to queries received from Customers and TMCs via various communication channels
Analyze customer health, identify anomalies and performance trends
Monitor customer performance, create and follow up on tasks to suggest actions and improvements
Monitoring deal notifications to ensure maximum savings are achieved
Continuously drive change and improvement of products and services to ensure maximum value to the customer
Facilitate rebookings with a refund or exchange
Work with various GDS to convert failed bookings to successful rebookings, actively investigating failures and finding solutions to avoid repetition
Utilize internal reporting tools to identify low tracking ratios and other metrics, escalate any issues to improve the level of service delivered
Collaborate with internal teams with operational knowledge
RequirementsAbout You:
Fluent in spoken & written English
Expert knowledge of Sabre
Confident in processing refunds and exchanges in Sabre
Analytical
Desire to learn and progress
2 years of experience in TMC Operations
Excellent organizational skills and a passion for problem-solving
Be able to prioritize tasks and initiatives in a fast-paced environment
Strong attention to detail
Positive, extreme-ownership attitude and a team player. Always looking to the initiative and getting things done
Nice to have
Experience with XML
Experience in a TMC Support role
The ideal candidate is a self-learner, who pays attention to the details, wants to get things done, and over-delivers, yet takes joy in dealing with a rapidly changing environment. This role offers potential for personal development and to grow along with the company. Since the position is remote and most of the team is in a different time zone, one needs to be able to manage themselves and prioritize. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.