Front Desk Manager

Job Description

Title: Front Desk Manager

Division: Hotel

Department: Front Desk

Reports to: Hotel Manager

Job summary

The Front Desk Manager oversees all Front Desk Operations to insure profitability, and control costs and profitability standards to insure total guest satisfaction

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below or though the exercise of sound, reasonable judgment and initiative in the performance of job responsibilities.

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives.

Summary of essential job functions

• Manage all front office personnel with daily supervision
• Motivate training, discipline, and scheduling
• Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue
• Compile an prepare financial reports, including: rate, and availability calendar
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
• Organize, conduct, and/or attend meetings to obtain the disseminate pertinent information
• Assist in the check in and check out of guests, or any related guest service activity
• Perform other duties as requested
• Participate in Manager on Duty program requiring weekend stayover, constant monitoring throughout hotel and trouble shooting problemsEducational/Experience Requirements
• College education preferred, any combination of education, training or experience that provides the required knowledge, skills, and abilities is necessary
• Minimum of two to five years experience as assistant and/or Director of Front Desk OperationsAbilities Required
• CPR Certification and/or First Aid training preferred.
• Ability to obtain any government required license or certificate
• Perform room inspections which requires bending, stooping, reaching overhead and moving through guest floors
• Currently have AND maintain valid state issued drivers license with no more than 1 moving violation within the last three years.

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Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift

Work Location: In person