The position of Property Management Assistant will support the Property Manager in the day-to-day operations of our properties. This role requires excellent organizational, communication, and problem-solving skills, as well as the ability to multitask in a fast-paced environment.

Basic Function: A Property Management Assistant is expected to report to the Senior Property Manager of Own Buffalo, Inc. or their designee.

Responsibilities include but are not limited to:

· Maintain positive relationships and uphold high standards of customer service with clients, vendors and tenants

· Ensure compliance with all local, state, and federal regulations, including fair housing laws, best practices and safety protocols

· Handle all incoming calls and respond or distribute appropriately

· Assist with tenant inquiries, complaints, and service requests. Ensure timely resolution and maintain positive tenant relationships.

· Review & Respond to all leads that are received via emails, voicemail, and the website.

· Assist in marketing vacant properties, including creating listings, conducting property showings, and coordinating advertising efforts.

· Schedule showings, follow up with prospects after showings, process incoming applications.

· Be a leader in the leasing process, including preparing lease agreements, conducting tenant screenings, and coordinating move-ins and move-outs.

· Oversee delinquency process and strive for resolution

· Assist maintenance team with contractor onboarding, organization and communication

· Daily use of internal company systems

· Provide general administrative support, including filing, data entry, and preparing reports and correspondence.

· Organize and manage office inventory and materials

· Follow written and verbal instructions

· Work well and at high level of communication with team

· Manage and assist in keeping office areas organized

· Provide any miscellaneous assistance required by team

· Arrive to the office and/or all daily appointments on time

· Represent Own Buffalo, Inc. in a positive and professional manner

Daily Worksites, Tasks and Conditions include but are not limited to:

· Daily workspaces include but are not limited to: outdoor and indoor work in residential and commercial spaces

· Can stand, sit, walk, reach, balance, stoop, kneel for long periods of time

· Full-Time

Qualifications

· High school diploma or equivalent

· Licensed Real Estate Salesperson, Broker Associate or Broker’s license OR in process of becoming licensed in New York State within next 30 days

· 1-3 Years of previous experience

· Strong organizational and multitasking abilities

· Excellent verbal and written communication skills

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

· Knowledge of property management software (e.g. AppFolio) is a plus

· Ability to work independently and as part of a team

· Strong problem-solving skills and attention to detail