64 Customer Support Engineer Jobs in Orlando, FL
Oxa is Hiring a Customer Support Engineer Near Orlando, FL
Based in Oxford, and with offices in Canada and the U.S, Oxa was founded in 2014 and is growing rapidly (350 ‘Oxbots’ to date). Our purpose is to change the way the Earth moves, through an uncompromising focus on safety, efficiency and explainability of our AI approaches. The company has attracted $225 million from leading investors so far, with $140 million raised in the last Series C funding round in January 2023.
Your RoleAs a Customer Support Engineer within the Support team, you will play a critical role in providing technical support and guidance to our customers. You will be responsible for troubleshooting, diagnosing and resolving customer issues while ensuring a high level of customer satisfaction. This role requires a combination of technical expertise, problem-solving skills, communication skills, empathy, a proactive attitude and a passion for customer service excellence.
Responsibilities
- Provide technical support and resolve customer requests via email, phone, and other communication channels.
- Qualify incoming requests, including technical issues, questions, requests and other inquiries.
- Prioritise requests with the appropriate level of urgency, and follow the appropriate procedure to address them in a timely and effective manner.
- Diagnose and troubleshoot software, hardware, and network issues.
- Guide customers through diagnostic and resolution procedures in a clear and concise manner.
- Collaborate with different internal teams to identify and resolve issues.
- Provide feedback on customer needs and product enhancements.
- Develop and maintain a deep understanding of the company’s products and services.
- Document customer interactions, issues and solutions for future reference and knowledge sharing.
- Create and maintain customer FAQs and Knowledge Base articles.
- Recent experience in technical support, customer service or similar role.
- Experience diagnosing and debugging complex systems (Grafana, Prometheus, Cloud Operations Suites, etc)
- Familiar with Linux/Unix environments and CLIs
- Outstanding problem-solving and analytical skills.
- Strong communication skills, both verbal and written, with an ability to explain complex technical issues in simple terms.
- Customer-oriented attitude with a passion for providing exceptional service.
- Ability to work independently and collaboratively, and manage multiple priorities in a fast-paced environment.
- Willingness to work in different shifts and participate in on-call schedules.
- An understanding of computer vision, mobile autonomy or LiDAR data processing.
- A degree (or equivalent experience) in Engineering/Robotics/Computer Science or related subject, or equivalent work experience
- Competitive salary, benchmarked frequently
- Hybrid working arrangements
- PTO 25 days
- United Healthcare Medical Insurance - we cover 95% with 5% employee contribution
- 401k Retirement plan with Safe Harbour
- Life Assurance
- AD&D Insurance
- Short and Long Term Disability Insurance
- Dental and Vision - Fully funded for you and Oxa will contribute 50% of costs for dependants
This role requires flexibility to cover a shift rotation.
Our CultureWe promote an open and inclusive culture that empowers our Oxbots to bring their whole, authentic selves to work every day. Oxa is proud to be an inclusive organisation and, as such, we require all team members within our recruitment process to understand and deploy best practices focused on de-biasing the whole recruitment cycle.We also apply a neuro inclusive lens to our recruitment process and want each potential Oxbot to enjoy the best experience possible for them. Please share with us any individual needs or reasonable adjustments we may need to make in advance of commencing the interview process with us.
Learn more about our culture here.
Why become an Oxbot?Our team of experts in computer science, AI, robotics and machine learning is world-class, and together they’re solving the most exciting and important technological challenges of our times.
But as well as smarts, Oxbots have heart. Our diverse, multi-cultural crew is guided by a shared vision to bring the myriad benefits of autonomy to our customers and partners. And in a company that celebrates uniqueness as much as skill and experience, they do it with energy, conviction and a healthy dose of excitement, too.
If you are bold, creative and hyper skilled, come and create the future of autonomy with us at Oxa.
Job Summary
Full Time
$82k-108k (estimate)
06/03/2024
10/28/2024
The job skills required for Customer Support Engineer include Customer Support, Customer Service, Troubleshooting, Problem Solving, Technical Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Engineer positions, which can be used as a reference in future career path planning. As a Customer Support Engineer, it can be promoted into senior positions as a Field Service Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Engineer. You can explore the career advancement for a Customer Support Engineer below and select your interested title to get hiring information.
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