Hybrid (Onsite as required, with travel to client sites).

Oxford Solutions has client is seeking a Service Desk Support Specialist to join their team. This role offers a hybrid work schedule with occasional travel. The successful candidate will provide second-level technical support and troubleshoot complex hardware, software, and network issues to ensure clients receive exceptional service.

Responsibilities

• Provide second-level technical support via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Assist with system configurations, software installations, and updates.
• Oversee user account administration and security settings.
• Lead hardware setups, diagnostics, and repairs.
• Mentor and train junior team members.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 1-3 years of IT support experience.
• LAN/WAN network experience a plus
• Strong knowledge of hardware, software, and networking.
• Excellent troubleshooting and communication skills.
• Relevant certifications (CompTIA A , Network , ITIL) are a plus.

Service Desk Support Specialist - 24-00764