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Job Title : Call by Call (CBC) Supervisor
Reports To : Operations Manager
FLSA Status : Exempt
LOCATION : Mission, KS
SUPERVISES : This position supervises field staff
The Role
Work directly with customers, dispatch, and technicians or comfort specialists so they can accomplish 5 star service, every time.
This individual consistently uses multiple communication platforms to ensure processes are followed by every employee in your group in every interaction.
This is a fast paced opportunity for a DRIVEN, RESULTS oriented individual.
Responsibilities
Requirements
Competencies for Success
Decision Making
This position requires that the incumbent work closely with his / her supervisor on all non-routine questions, concerns or processes.
Physical / Mental Requirements :
The physical / mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to reach with hands and arms and stoop, lift up to 25 pounds, kneel or crouch, and have good spatial awareness.
Mental and Visual attention is critical as the CBC supervisor regularly works with multiple customer appointments at one time via phone and slack monitoring.
Disclaimer : The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Benefits
Last updated : 2024-07-22
Full Time
$60k-78k (estimate)
07/24/2024
08/23/2024