Description:
Reports to: General Manager
Job Summary: Responsible for providing a lasting first and last impression to every Duffy's guest while controlling the restaurant's flow.
Major areas of responsibility:
•Greet guests and seat them at tables or in waiting areas.
•Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
•Provide guests with menus.
•Answer telephone calls and respond to inquiries or transfer calls.
•Input takeout orders accurately into POS system.
•Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
•Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests' concerns are addressed.
•Receive and record guest dining reservations.
•Inspect dining and serving areas to ensure cleanliness and proper setup.
•Inform guests of establishment specialties and features.
•Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
•Assist other restaurant workers by serving food and beverages, or by bussing tables.
•Direct guests to bar area while waiting for a table.
•Strong MVP Program knowledge.
•Maintain a positive and professional approach to coworkers and customers.
Requirements:
Qualification Standards
•Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
•Initiative - Job requires a willingness to take on responsibilities and challenges.
•Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
•Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
•Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
•Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
•Integrity - Job requires being honest and ethical.
•Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
•Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
•Social Orientation - Job requires preferring to work well with others rather than alone.
Essential Functions
•Stand for long periods of time.
•Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
•Repeat the same movements.
•Walk or stand for long periods of time.
•See details of objects that are less than a few feet away.
•See details of objects that are more than a few feet away.
•See differences between colors, shades, and brightness.
•Understand the speech of another person.
•Speak clearly so listeners can understand.
•Use stomach and lower back muscles to support the body for long periods without getting tired.
•Keep your hand and arm steady while moving.
•Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
•Bend, stretch, twist, or reach out their body.
•Be physically active for long periods without getting tired or out of breath.
•Focus on one source of sound and ignore others.
•Hear sounds and recognize the difference between them.
•Use muscles to lift, push, pull, or carry heavy objects.
•Use muscles for extended periods without getting tired.
•Determine the distance between objects.
•Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
•React quickly using hands, fingers, or feet.
•Add, subtract, multiply, or divide quickly and correctly.
•Multitasking different work activities and shifting attention from one task to another.
•Heavy lifting up to 40 lbs.