Compensation: $18.92 per hour

Hours : 40 hours per week.

Benefits: Health, dental and vision benefits, 7 paid and 4 unpaid holidays, up to 56 hours of sick leave. Two weeks' vacation after 1st year. Great work environment. Room for growth after 6 months of employment. Brand new facility with new tools to work with. Commitment to a health work - life balance.

All candidates must live within commutable location as you will be onsite 5 days a week.

We are interviewing and hiring ASAP for HIGH VOLUME Call Center Representatives!

Note: The Call Center Representative will be starting late June to Early July.

Job Description:

• Answer incoming calls and make outbound calls using both electronic and paper-based documentation systems.
• Utilize verbal communication strategies and apply problem-solving skills to effectively elicit information to identify immediate needs of callers.
• Accurately gather and verify demographic information using standard computer software and systems.
• Document all call information accurately and according to approved operating procedures using multiple software applications.
• Always maintain professionalism and a positive attitude, even when dealing with difficult situations.

Required Qualifications for Call Center Representative:

• 6 month high volume call center experience MANDATORY!
• A drivers license and reliable transportation required as there is no public transportation in the area.
• Experience with MS Office – Word, Excel, and Outlook.
• Experience using Vector is a major plus!
• Must be able to work within the operational hours of 7 am – 7 pm Monday to Friday, & Saturday from 8 am – 2 pm. (Life schedules ARE taken into consideration.)
• Recognition and problem resolution for mid-to-high level customer service issues
• Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment.

Job Types: Full-time, Contract, Temporary

Pay: $18.92 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• Malta, NY (Required)

Work Location: In person