Thank you for your interest in pursuing a career with P&K! If you have any questions, please feel free to email HR Manager, Karen Swinton.

Location: Hiawatha, IA
Type of Employment: Full time

Accountabilities:

Fields internal and external customer inquiries to the Service Department.

Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge.

Works closely with other department personnel to manage the work flow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met.

Opens and maintains work orders.

Reviews work orders for completeness and accuracy prior to customer billing.

Reviews Pathways “What’s New” regularly.

Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary.

Performs other duties or functions as directed by management in line with the objectives of the dealership.

Service Admin Qualifications:

Previous service experience

Familiar with JD and competitive products

Excellent customer service skills

Strong verbal and written communication skills

Demonstrable strong organizational skills

Demonstrable problem solving and decision making skills

Ability to work under pressure and meet deadlines

Ability to work in and promote a team atmosphere

Must be able to handle stressful situations and handle multiple tasks simultaneously

Ability to handle changing priorities

Detail oriented

Must exhibit ability to be self-motivated

PROUD TO BE EASTERN IOWA'S LOCAL JOHN DEERE EXPERTS.

We look forward to hearing from you soon and thank you for your interest in joining the P&K team!