SUPERVISES: clinical and administrative staff at multiple sites

JOB SUMMARY

The Practice Manager II is an essential member of our management team. You will play a vital role in the supervision of physician practices. In this role, you will report directly to the Director of Clinical Operations. Additionally, you will be assigned as a primary lead responsible for the oversight of two or more office locations. In order to provide a direct line of communication and accessibility, and to ensure responsiveness to needs, your workstation will be located in your assigned area(s). This role is essential to promoting a professional atmosphere through courteous communication, cooperation, and respect for P3 staff, patients and visitors and is looked upon to set the tone for each location under your responsibility.

DUTIES & ESSENTIAL JOB FUNCTIONS

Assigned Office Responsibilities:

• Implement and maintain best practices as outlined by P3 policies and procedures as well as industry standards within your assigned clinic and span of control, including but not limited to, staff training, compliance, customer service, patient engagement, documentation, and overall physician office operations.
• Organize monthly team meetings within your assigned clinics to review balanced scorecard performance and goals. Executive summary to be provided to the Director of Operations or delegate following the conclusion of the meeting as needed / requested.
• Organize daily team huddles within your assigned clinics to review clinic and staff expectations, organizational goals and operational metrics.
• Perform direct observation and supervision of assigned clinics on a weekly basis through leadership rounding and physical presence. Appropriate escalation of unresolved issues shall be communicated to the Director of Operations or their delegate, as necessary.
• Provide coverage when short-staffed, including but not limited to, answering incoming calls, patient registration, scheduling patients, check-in and check-out, as well as other front and back-office duties, if qualified.
• Provide oversight, mentorship, as well as foster accountability, with the daily operation within assigned clinics.
• Responsible for coordination of onboarding new physicians and staff within your assigned clinics under the supervision of the Director of Operations and in collaboration with the clinical lead(s).
• Responsible for ordering equipment and managing supply orders.
• Responsible for management of human resource functions, including but not limited to, proper time capture and payroll approval for all direct reports.
• Review overtime and attendance monthly, and provide a summary to Director of Operations, or their delegate as needed.
• Perform workflow assessments/audits on assigned clinics with regular follow up, tracking changes and process improvement through required site visits and shadowing, as needed.
• Work independently on assigned tasks with minimal supervision.
• Perform leadership rounding at all assigned clinics at least twice per week.
• Provide support for supply orders and equipment, and IT requests.
• Assist with EHR related matters, provide ongoing support, and escalate issues as needed.
• Functions as the primary liaison between assigned clinic locations and all other internal and external entities.
• Multi-site management.

Department Specific Responsibilities:

• Required to attend management meetings and/or huddles to review projects, office assignments, and updates from leadership.
• Provide regular updates on assignments and status of assigned projects.
• Prepare and conduct a Monthly Operations Review (MOR) of practice metrics with the leadership team to identify areas of opportunity and improvement.
• Participate and provide guidance and recommendations during the annual budgeting cycle and quarterly forecasting of various financial, clinical, and operational goals.
• Participate in staff performance evaluations, compensation recommendations and development of employees, including performance improvement plans, disciplinary actions and/or termination of employees.
• Collaborate with all Practice Managers and provide coverage for one another as needed.
• Display a positive attitude toward work assignments, performance feedback, and interactions with co- workers, HSS department staff, patients, families, and visitors.
• Serve as project lead for key initiatives responsible for coordinating progress against established milestones and communicating regular updates to P3 leadership as required.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree required or equivalent healthcare experience.
• 1 year or more in a supervisory or management capacity in a primary care setting required.
• 3 years or more of experience in a healthcare clinic setting required.
• Understanding of OSHA, CLIA, HIPAA and risk programs required.
• CMPE credential and LEAN Six Sigma certification preferred.
• Travel required.

Education

• Bachelors or better in Health Administration or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)