Here at Pace, our Technical Field Services (TFS) provides unique opportunities for you career to flourish. By working in diverse settings, building strong customer partnerships and exceeding their needs. TFS team members are constantly learning and improving our processes. With over 40 years of lab operations experience, we serve a range of industries, instruments and facilities nationwidemeaning our team has unparalleled access to a plethora of shared knowledge powered by supportive leadership. If you're looking for a close-knit team of analytical thinkers and a dynamic, hands-on work experience, look no further. Apply to join the TFS today for a chance at exponential growth and a like-minded community invested in your success.
Instrument Services Specialists are responsible for providing technical solutions and an advanced level of instrument support services to customers of TFS, including external clients, laboratory chemists within the Pace lab system, and departmental coworkers.They also provide our customers with a variety of support services associated with their analytical instrumentation.These services include routine maintenance, operational and performance testing, hardware and software troubleshooting, instrument repair, and personnel training.
What you'll do

• On-site calibration, maintenance, and qualification of customer equipment
• On-site environmental mapping and qualification services
• In-house calibration and maintenance of internal calibration masters and customer equipment
• Develop and maintain positive relationships with customers
• Develop equipment validations, qualifications, calibration methods, and standard operating procedures
• Operate in a ISO 9001, ISO 17025, and cGMP environment
• Maintain/repair general lab equipment
• Travel up to 30%

What you'll bring

• Strong Attention to Detail
• Two year technical degree or relevant experience required
• Bachelor's degree preferred
• Excellent customer service skills
• Excellent written and verbal communications skills
• Strong mathematical skills including knowledge of calculating uncertainty, significant figures and unit conversion
• Strong MS Word and MS Excel skills
• Valid driver's license

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Benefits
80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Work Schedule
Monday through Friday 8am to 5pm with travel