Description

Pacific Botanicals is a division of Herb Pharm, LLC where we inspire trust in plants and respect for nature. We balance purpose and profit, treating our employees with respect and gratitude. Pacific Botanicals, are growers and suppliers of high-quality herbs and spices since 1979.

Located in beautiful Grants Pass, Oregon. Comprised of a diverse organic farm and milling facility, we are dedicated to empowering people everywhere to experience the miracle of good health.

We are looking for dedicated professionals to grow with our Pacific Botanicals team. Read on to find out more below:

Position: Temp Customer Service Coordinator

Department: Customer Service

Location: 4840 Fish Hatchery Rd Pacific Botanicals

Schedule: Monday - Friday 8:00 am - 4:30 pm

Pay: $16.50/hr.

Summary: This position is responsible for supporting the company’s sales activities and providing a positive customer service experience. Ensuring all customers’ inquiries are complete as well as manually packing customer orders accurately and in line with company procedures. This position is a temporary position, as a temporary worker your assignment will not exceed 6 months. Your department duties will be based on the company's business needs, which may vary weekly depending on the company's needs. 

Essential Duties & Responsibilities include the following, other duties may be assigned:

• Responsible for answering all inbound phone calls, ensuring that all customer inquiries are answered promptly, professionally and to the customer’s satisfaction while following established policies and procedures.
• Ensures that proper procedures are followed for order processing, returns, credits and discounts. 
• Serves as a point of contact for customers, responding to product inquiries, resolving problems, documenting incidents, and submitting complaint records.
• Efficiently and accurately packing orders; including accurate identification, handling, weighing and safe packaging of raw materials.
• Ensures efficient department operation by participating in all team meetings, willingly assisting co-workers to balance workload.

Requirements

Qualifications & Requirements:

• Ability to carry out detailed oral or written instructions
• Ability to work in a team environment without close supervision 
• Must pay close attention to detail
• Basic math and computer skills are necessary
• Ability to detect issues and troubleshoot
• Participates in all team meetings, sharing ideas on continuous process improvement with the supervisor and team members
• Fosters teamwork and collaboration

Education and Experience:

• High school diploma or GED 
• 1 year of related experience and/or training
• Call center experience preferred

Technical Requirements:

• Proficient in Microsoft Suite
• Aptitude for learning new computer software

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Physical Requirements: Frequent walking, bending, reaching, standing while performing daily tasks; must be able to lift up to 49 lbs. Work conditions may include occasional exposure to outdoor weather and slippery surfaces.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Interpersonal Skills: Ability to quickly organize and communicate thoughts, and to understand communications from others. Ability to maintain composure, listen and respond appropriately.

At-Will Employment: Herb Pharm & Pacific Botanicals are an ‘At-Will’ employer. Nothing in this job description should be interpreted as an employment contract.