Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer 

• The compensation for this position can be up to $134,726.19 annually. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may also vary if you reside in a different location than the location posted.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

JOB SUMMARY:

Scheduled Hours per Day: Monday-Friday 9am-5pm and must be available to work some weekends.

Program Type: Prevention
Population Served: 0-18

Works within the vision, mission, and philosophy of the agency. Under general supervision and ensures youth and families are served in line with agency and evidence based practices. Assists the Director with implementing strategies to accomplish the agency annual priorities at the program level. Assists the Director with external systems interface. Assists the Director with the budget process. Directs and develops managers. Ensures that Clinical Program Managers are competent and have all tools necessary to lead teams. Leads quality improvement effort program-wide. Coordinates all supervision, trainings and coaching of program personnel, and volunteers. Provides administrative back up for the Director. Collaborates regarding agency-wide initiatives, annual priorities, and continuous quality improvement (CQI) efforts. Works with corporate departments to ensure collaboration with programs. Ensures that daily operations run smoothly, operating within compliance and safety policies and procedures.

RESPONSIBILITIES AND DUTIES

1. Develops and implements programs to include evidence based and continuous quality improvement (CQI) practices.

2. Direct oversight of the execution of the Lanterman Petris Short (LPS) regulations. This including consultation, training and follow up related to the execution of involuntary psychiatric holds in the context of California law.

3. Manages program(s) to meet contractual requirements and be fiscally viable including meeting regularly with County Contract monitor and County MHSA Director to make necessary adjustments to program implementation for sustainability.

4. Coordinates crisis clinical program support and the clinical training of Crisis supervisors.

5. May respond to community-based crisis in the capacity of a supervisor to conduct field-based supervision, oversight, and risk management of potentially adverse incidents. 

6. Collaborates with local law enforcement and emergency medical services both remotely and in person. 

7. Functions as consultant in decision making related to the initiation of involuntary psychiatric holds. 

8. Supports programmatic training, including linking of training resources, exploring new training options for increased skills relating to Crisis work.

9. May be required to facilitate Crisis Response raining for new hires and annual recertification.

10. Provides community-based training including but not limited to crisis de-escalation strategies for law enforcement, school personnel and other community stakeholders.

11. Leads the quality improvement effort program wide, with particular emphasis on streamlining and increasing the efficiency of program procedures and processes (i.e. employee review process, salary planning, balancing staffing workloads, systems meetings, etc.).

12. Provides project and change management leadership as needed.

13. Assists the Director with programmatic tasks and projects as required (i.e. annual report and budget).

14. Provides managerial support, clinical backup for the Director (subset of direct reports to be reassigned) and works with Crisis managers to improve system relationships.

15. Participates in county meetings and coordination of service delivery.

16. Participate in afterhours on call rotation which may include in person response.

17. Performs other responsibilities, as assigned, to support specific department/business needs. 

18. Practices self-care, remains aware that others may be contending with stress, and treats other with grace.

19. Provides coverage for the Crisis Clinical Program manager and the Crisis Program Supervisor when they are out or there are gaps in the crisis call schedule to include stepping into being Crisis Consulting Clinician to support teams in the field, Crisis Triage Clinician to take and respond to crisis calls by phone and working alongside Crisis Intervention specialists for direct service in the community, managing team schedules, completing crisis documentation in tracking systems and in Avatar. 

20. Implements trainings across the county for all Police officers, County Social workers, County stakeholders and partners as identified where training in Mobile Crisis is needed.

21. Instrumental in recruitment efforts and participates in hiring events as needed to seek and find qualified Crisis staff and develop retention strategies

JOB SPECIFIC COMPETENCIES

• Clinical Leadership

• CQI/QA Projects

• Encouraging Customer Focus

• Operational Acumen

• Project Management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

• Master’s Degree (MA/ MS) required. For Employees in Non-Public Schools

• Two (2) years Management experience required.

• Knowledge of California Education Code required. Other Specific Requirements

• Three to ten ( 3-10 ) years experience required. For Employee in the Non-Public Schools

OTHER SPECIFIC REQUIREMENTS

• Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Child Abuse Index Check (CAIC) background clearance.

• Valid California Driver's license with two years experience driving and clean driving record may be required.

• Certified in county of service for LPS 5150 (Welfare and Institutions Code section 5150.00) with in 60 days of hire

• If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

PREFERRED QUALIFICATIONS

• Doctorate (Ph.D.) degree in related field preferred

• Master’s Degree (MA/ MS) in Educational Administration preferred

• Clinical licensure preferred

• LMFT, LCSW, Ph. D. preferred

HIGHLY DESIREABLE SKILLS

• Experience, knowledge, skills, and abilities with culturally diverse populations. 

• Speak, read, and/or another language.

PHYSICAL REQUIREMENTS 

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to: • Move quickly/run • Drive a car. 

If employed at a Neurodevelopment Services location, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

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Equal Opportunity Employer 

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.