Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• The compensation for this position can be up to $24.58Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may also vary if you reside in a different location than the location posted.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

JOB SUMMARY

Works within the vision, mission and philosophy of the agency. Provides clinical and administrative support for psychiatric and psychological services, including but not limited to receiving and processing psychiatric evaluation, psychological evaluation and risk assessment referrals; maintaining provider schedules; obtaining routine health histories, vital signs and other information in preparation for office visits; maintaining electronic health records; and completing follow-up activities such as referrals and prescriptions. Responsible for maximizing provider efficiency through effective clinic management.

RESPONSIBILITIES AND DUTIES

1. Provide administrative support to psychiatrist(s)/nurse practitioner(s)/psychologist(s).

2. Process referrals and schedule Initial Psychiatric Evaluation and follow-up appointments; actively manage schedule to minimize unscheduled time and no-shows.

3. Take and record customer Vital signs (requires Vital Signs Certification). 

4. Coordinate psychiatric appointments with direct service staff.

5. Track and coordinate the completion of psychiatrist-specific clinical forms, e.g., Medication Service Plans, TARs/pre-authorizations, JV220-A/B, JV-223, verification of services and rating scales. Prepare drafts of these documents in coordination with psychiatrist.

6. Coordinate with hospital staff regarding discharge planning.

7. Coordinate services with PCPs and other professionals.

8. Contact pharmacies for new and refill prescriptions, receive and process refill requests, work with pharmacy staff to resolve questions.

9. Manage Medi-Cal and other insurance medication pre-authorizations.

10. Request interpreter services.

11. Assist providers with any IT problems.

12. Contact customers to confirm appointments

13. Facilitate provision of clinical information to psychiatrist/nurse practitioner/psychologist. This includes obtaining relevant external records, tracking lab results, identifying relevant internal records, and doing brief, structured interviews with customers before appointments.

14. Engaging positively with customers as “the face” of psychiatric and psychological services.

15. Other routine support activities

OTHER DUTIES AND RESPONSIBILITIES

1. Driving to appointments with clients and their families or other key contacts.

2. Physical interactions with children of variable ages such as but not limited to games, sports, and other activities.

3. Performs other related responsibilities, as assigned to support specific department/business needs.

JOB SPECIFIC COMPETENCIES

• Administrative Acumen

• Documents Clearly and Accurately

• Encouraging Customer Focus

• Time Management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

• Bachelor (B.A.) in social work or social welfare, psychology, marriage, child and family

counseling, counseling psychology or related field or commensurate experience required 

• Minimum of one (1) year experience working with customers providing services or case management in a behavioral health setting or one year within the past five years as a medical assistant required 

Preferred Qualifications

• Fluency in another language (preferably Spanish)

• Previous experience working with children/youth/young adults.