DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE

$20.00 - $22.00 Hourly Depending on Qualifications and Experience

• Do you want a “Career” not just a job?

• Are you a Team Player who thrives on learning from others to become an expert in your field?

• Do you excel in a fast-paced work environment?

• Do you want to be part of a company that is the technological leader in North America in producing concrete masonry products? If so, we want to talk to you!

• Answers phones in a courteous and friendly manner and refers calls to appropriate party.
• Process sales orders and change-orders received from customers and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.
• Enter sales orders and change-orders into SAP and distribute copies to appropriate departments.
• Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in Basalite policy documents.
• Changes delivery notes to reflect loading changes and inventory shortages.
• Process notification request for new material set-up in SAP to Yard Supervisor.
• Assist in managing location pricing structure with sales teams in SAP, prepare and enter yearly pricing increases.
• Process credits for customers as required by accounts receivable.
• Process and mail daily invoices and credits.
• Develops a working knowledge of all products and established procedures.
• Provide marketing support for samples, catalogs and information requests.
• Responsible for assisting in maintenance of inventory of marketing materials.

• Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
• Become knowledgeable on all products and recommended installation requirements.

• All other duties and responsibilities assigned from time to time by the company or its designated representatives.
• Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.

• Regular attendance is required.

• On the job training will be provided!

• GREAT Benefits! Accrue up-to 80 hours vacation your first year!

• Selected candidate for this position is subject to a pre-employment drug screen and background check.

Check us out at: www.basalite.com