What are the responsibilities and job description for the Dispatcher/Customer Service Rep. - Req. ID #16315 position at Pacific Coast Companies, Inc.?
Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.
DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE
$20.00 - $22.00 Hourly Depending on Qualifications and Experience
- Do you want a “Career” not just a job?
- Are you a Team Player who thrives on learning from others to become an expert in your field?
- Do you excel in a fast-paced work environment?
- Do you want to be part of a company that is the technological leader in North America in producing concrete masonry products? If so, we want to talk to you!
WHAT THIS ROLE LOOKS LIKE:
Under the supervision of the Sales Manager, this position schedules and dispatches both internal and external drivers, provides customer service, processes customer orders, invoices and credits, directs accounts receivable requests from customers, assists with customer pick up load inspections, and provides marketing assistance for the location sales teams. This position is required to provide sales assistance for walk-in Commercial and Retail customers; and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.
- Answers phones in a courteous and friendly manner and refers calls to appropriate party.
- Process sales orders and change-orders received from customers and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.
- Enter sales orders and change-orders into SAP and distribute copies to appropriate departments.
- Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in Basalite policy documents.
- Changes delivery notes to reflect loading changes and inventory shortages.
- Process notification request for new material set-up in SAP to Yard Supervisor.
- Assist in managing location pricing structure with sales teams in SAP, prepare and enter yearly pricing increases.
- Process credits for customers as required by accounts receivable.
- Process and mail daily invoices and credits.
- Develops a working knowledge of all products and established procedures.
- Provide marketing support for samples, catalogs and information requests.
- Responsible for assisting in maintenance of inventory of marketing materials.
- Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
- Become knowledgeable on all products and recommended installation requirements.
- All other duties and responsibilities assigned from time to time by the company or its designated representatives.
- Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
- Regular attendance is required.
- On the job training will be provided!
- GREAT Benefits! Accrue up-to 80 hours vacation your first year!
- Selected candidate for this position is subject to a pre-employment drug screen and background check.
Check us out at: www.basalite.com
This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace
Salary : $20 - $22
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