Company Overview:
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

• Responds to customer inquiries and maintain customer accounts according to specific guidelines and procedures 
• Research information to solve customer service problems 
• Track and trace all truckloads, rail, and air shipments
• Schedule pickups for customers
• Fax alerts to all agents and carriers
• Scan proof of delivery into database
• Call, email, or web search to request delivery appointments
• Document and record monthly activities for period end reporting 
• Provide work coverage for other employees’ absences when necessary 
• Other duties as assigned 

• General understanding of excel functions and how to manage email rules within Microsoft Outlook 
• Knowledge of customer service practices and administrative procedures 
• Strong attention to detail and ability to multitask 
• Proficient in the use of standard office software applications 
• Request delivery appointments and bill of landing
• Schedule pickups for customers
• Track and track all truckload, rail, and air shipments as needed
• Document proof of delivery and delivery appointments along with all charges
• Excellent verbal and written communication skills 
• Exemplary customer service skills are required 
• Ability to work cooperatively with others at all levels of the organization 
• Ability to work with minimal supervision 
• Knowledge of warehouse management system SAP is a plus