Are you a caring and committed Medical Assistant seeking a great career? Do you value respect and appreciation on a team? We'd like to hear from you!

Pacific Psychiatry is expanding our team and seeking a strong candidate to join us in our mission of promoting mental health and well-being. If you are passionate about making a difference in the lives of individuals struggling with mental health challenges and are committed to delivering top-notch patient care, we invite you to explore this exciting opportunity with us.

We are open to entry-level candidates who are acquiring their certification, or seasoned Medical Assistants who have strong skills and a great attitude.

Responsibilities:

You will assist clinical staff by working at our Front Desk Reception area performing both clinical and administrative duties under the direction of the Clinical Manager. Here are the tasks that will be assigned to you:

• Answer and direct incoming phone calls to appropriate staff.
• Schedule and confirm patient appointments and medical consultations.
• Complete insurance and other necessary forms using Athenahealth.
• Manage patient medical records and transmit correspondence via mail, email, or fax.
• Ensure the clinic is clean, organized, and well-maintained, including ordering office supplies and managing incoming and outgoing mail and packages.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Multitasking: Checking patients in and out while managing a hybrid patient scheduling model with both in-person visits and telemedicine appointments, while communicating with providers and answering phones.
• Prepping charts: Assisting clinicians by gathering documents and information (obtaining measures, labs, etc.), and updating clinicians on any information that needs immediate attention prior to appointments.
• Obtaining prior authorization for medications.
• Coordinating and facilitating hospitalization records under the supervision by the clinical manager or clinician.
• Facilitating excellent coordination of care by assisting clinician in providing referral thank you notes with the initial evaluation.
• Comprehension and compliance with all operational policies and procedures.

Skills Required:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

• Knowledge of Medical Terminology
• Experience with Psychotropic drugs is Preferred
• Professionalism - Approach others politely and tactfully; Maintain composure and react well under pressure; Treat others with respect and consideration; Accept responsibility for own actions; Follow through on commitments.
• Empathetic and caring both with patients and coworkers.
• Proficiency in Athena EMR or experience with using EMR systems.
• Excellent written and verbal skills
• Ability to pay attention to each of our provider protocols.
• Ability to work both independently, with others, and to meet deadlines.
• Ability to exercise good judgment and decision making skills.
• Cross-trained to assist and/or fill roles as needed throughout the practice.
• Physical requirements: Must be able to use the telephone and sit in front of a computer for long periods of time. Bending and moving of patient files.

Qualifications:

• Previous experience in a medical workplace: 1-2 years
• EMR systems: 1-2 years
• Vital signs: 1-2 years
• Certified Medical Assistants or individuals who have attended and completed Medical Assisting Program are preferred. However, we will consider new grads and/or applicants who are finishing up their program.
• Basic Life Support (BLS) Certification (preferred)

Salary and Benefits:

This is a full-time position with a pay range of $16.00-23.00 per hour, commensurate with experience and dependent upon the job offer. Additionally, our full time employees enjoy comprehensive benefits packages that include medical, dental, and vision coverage, retirement savings plans, paid time off, and more.

Note: This job description serves as a general guideline and is subject to change based on the needs of the practice.

Equal Opportunity Employer

Pacific Psychiatry Inc. strongly values diversity and is committed to equal opportunity and non-discrimination. PP does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• EMR systems: 1 year (Required)
• Vital signs: 1 year (Required)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Ability to Commute:

• San Luis Obispo, CA 93401 (Required)

Work Location: In person