Position: Commercial Industrial Sales Representative

Location: Regional / Field - Responsible for MN region

Position Summary - Utilize solutions-based selling techniques to proactively gain and maintain satisfied customers by providing the best total solution to their water needs in a professional and ethical manner.

Duties and Responsibilities -

Improve customer satisfaction and retention

• Maintain a professional relationship with contractors, construction managers, business owners, engineers, and other contacts to build referral network.
• Create innovative presentations, distribute information packets, and prepare marketing packages to capture new customers and/or up-sell to current customers.
• Evaluate all revenue generating opportunities for a customer or prospect and design customized proposals based on findings.
• Learn, maintain and apply overall knowledge and technical information as it relates to the sale of all Culligan products and services.
• Travel throughout assigned territory to call on prospective and regular customers to solicit orders.
• Maintain relationships and grow the territory.
• Understand customer’s needs and present viable solutions. Accurately represent capabilities, terms, procedures without distorting dealership policy.
• Make an effective sales presentation so that the customer is adequately educated about the products and services available.
• Ensure terms and conditions of sale are clearly understood by customer and accurately documented.
• Explain billing procedures and what to expect on the bill. Maintain security of all customer information.
• Clearly and completely document installation instructions and customer requirements (placement of equipment, plumbing arrangements, check for electrical outlet/drain, etc.).
• Take “ownership” of new customer’s account, follow up with every new customer to ensure complete satisfaction and gain referrals.
• Actively support a positive team environment that is conducive to the efficient and effective “serving” of our customers; safeguard company assets
• Maintain open and positive communication with other employees, departments and dealerships, and provide assistance where possible to support company-wide goals to exceed customer expectations.
• Handle all leads and appointments as scheduled.
• Know and follow company policies and procedures; identify need for and suggest change when appropriate.
• Maintain accurate records of all sales activities.
• Participate in all promotional activities (fairs, shows, etc.) as required.
• Attend at least one sales-related training or educational session per year outside of the Culligan programs offered.
• Help achieve company’s goals
• Obtain minimum sales standards.
• Keep abreast of competitive activities in order to increase market penetration.
• Develop and implement an approved personal creative order program.
• Plan and prioritize your activities and sales pipeline in order to achieve goals.

Minimum Qualifications -

• Education - 2 year college degree or equivalent work experience in the technical aspects of the Commercial/Industrial water conditioning industry or similar field.
• Experience and/or Training - Proven effective communication, customer service mindset, analytical thinking, mechanical aptitude and problem solving skills. Academic or working background in chemical, mechanical, and/or electrical industries strongly preferred. Experience with technical sales.
• Licenses/Certifications - Valid Driver’s License with proven safe driving history. Maintain WQA Certified Water Specialist (CWS) designation.
• Technology/Equipment - Sufficient skill with Microsoft Office (Word, Excel, PowerPoint) and a personal laptop computer.
• Other - Must successfully pass background check, drug test, and Motor Vehicle Check. Must be willing to travel 20-40% of the time to out-of-state locations, in metropolitan, suburban and rural areas.

We offer Employees unbelievable benefits!

• Zero deductible medical plans
• Dental and vision
• Wellness Program with incentives
• 401K with employer match, Tuition reimbursement, and scholarship opportunities
• Paid time off and paid holidays
• Career advancement through training and development
• Work-life balance

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.