Being a Loan Officer offers a truly unique experience that few careers could ever match. Every day, you are tested and asked to give one hundred percent effort in order to consistently offer unparalleled customer service to our customers. While oftentimes demanding, the job affords an incredibly rewarding experience for both our customers and the Loan Officer. Even as you are busy delivering results, the atmosphere and culture of Paddio ensures everyone has the ability to have fun and enhance lives.
Job duties will vary upon assignment but may include:

• Calling leads and educating borrowers on loan process and product/service alternatives. (Our marketing team works hard to bring in fresh leads by the truckload so you never do any cold calling.)
• Communicating loan status regularly with customers, responding promptly to inquiries and concerns via email and phone.
• Analyzing borrowers’ credit for pre-approval or denial of loan applications.
• Making initial contact and responding promptly to customer inquiries to collect borrower financial and credit information.
• Informing borrowers on future loan documentation requests, including borrowers' income and asset information. Managing internal efforts to resolve application issues.
• Processing borrower credit information through online approval system, structuring loans and compiling loan package.
• Analyzing and managing numbers to increase and ensure efficiencies and meet company goals.

These roles are a good fit for someone with strong business acumen and the ability to translate and present quantitative information in a professional format. Previous sales experience and an understanding of performance-based marketing metrics is preferred, as is previous mortgage origination experience closing online mortgage leads, and/or previous experience in a call center environment.
We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
We’ll also want to know you can demonstrate these attributes:

• A track record of high production and top-notch results
• High attention to detail
• Thrive in fast-paced, results-oriented environment
• Exemplary customer service skills
• Strong interpersonal communication skills (written and verbal)
• Effective communication and conflict resolution
• Quantitative and analytical decision making skills
• Aptitude for interpreting and analyzing financial and general business information and procedures
• NMLS licensed or become licensed upon employment

Learn more about us on Glassdoor and our career site at vu.com/careers
Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.