Front Desk Supervisor

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE 

Maintain The Padre Hotel standards of cleanliness in an efficient professional manner and contribute to an excellent guest experience. Front Desk Supervisor’s must follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

_______________________________________________________________________ 

ESSENTIAL FUNCTIONS 

The list of responsibilities is illustrative only, and is not a comprehensive listing of all functions and tasks performed by this position.   

• Lead the front desk agents on duty in time management, effectiveness, and help them resolve any guest or employee related issues 

• Report any HR issues to hotel management accordingly 

• Help manage the front desk schedule and, when requested to do so, create a draft front desk schedule for management to approve 

• Resolve any guest related issues to best of their capacity- immediately report any irresolvable issues to hotel management 

• Provide guidance to front desk agents and help train on a continuing basis as procedures are modified or created 

• Monitor completion of daily tasks assigned to front desk agents, assist them in completion if necessary 

• Complete designated cashier and closing reports in the computer system.  

• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. 

• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.  

• Process all guest requests and relay messages.  

• Activate and file room keys.  

• Verify and adjust billing to guest folios when needed 

• Secure payment from guests 

• Accept and record wake-up call requests and deliver to appropriate department.  

• Count bank at beginning and end of shift; secure bank.  

• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. 

• Answer phone calls and assist guests with a variety of requests 

• Create, modify, and cancel reservations upon confirmation with a guest 

• Other duties may be assigned by the Hotel Operations Manager, Assistant General Manager and General Manager 

**Due to the cyclical nature of the hospitality industry, employees may be required 

to work varying schedules to reflect the business needs of the company.** 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

• Able to read, write and speak the English language fluently to interact with customers and employees.  Strong verbal communication and writing skills. 

• Ability to work under pressure and deal with stressful situations during busy periods and seasons. 

• Ability to handle multiple priorities at the same time.  

• Technical knowledge of maintenance equipment and cleaning supplies 

QUALIFICATION STANDARDS 

EDUCATION 

High School graduate or equivalent required. 

EXPERIENCE 

Previous Secretarial, Guest Service or Hospitality experience preferred but not required 

This venue is operated by Eat.Drink.Sleep.  In return, we offer competitive wages and caring, attentive management personnel. Employees are eligible for generous discounts at all venues operated by Eat.Drink.Sleep.

The Padre Hotel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Padre Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Padre Hotel utilizes E-Verify to confirm all hired applicants’ right to work in the USA.

Bakersfield’s best hotel, Padre Hotel, first opened its doors in 1928 and today is Bakersfield’s only 4-Diamond Hotel. After being closed for several years, the historic hotel underwent a transformation to become a sophisticated boutique hotel with restaurants, nightlife, wedding venues and conference facilities. After a long day out in the oil fields, working on the farm, or just exploring Bakersfield, come unwind in our luxurious guest rooms, host your private event, or enjoy one of Padre Hotel Bakersfield’s five unique dining options.

Salary : $21