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If Elon Musk says “we’re going to Mars”, then you’re the strategic technical resource who knows the intricacies of exactly what’s involved with getting there. As the Enterprise Customer Success Engineer, you will be the primary technical point of contact for multiple enterprise customers wanting to take their operations to “Mars”. You will work alongside the Enterprise Customer Success Manager to understand your customers’ business goals and objectives, and translate those goals into clearly defined technical implementation project plans. To do this, you will apply your full breadth of product knowledge to work with customers in designing workflows and integrations that optimizes and modernizes their operations with the latest PagerDuty technology. As the technical expert on the Customer Success team, peers and customers alike will lean on you for strategic technical advice, and you will play a key role in shaping the operations of enterprise companies undergoing large, digital transformation change.
Responsibilities
Basic Qualifications
Preferred Qualifications
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Sydney office one time per week, so you can thrive in your new role and fully embrace being a Dutonian!
Full Time
Software & Cloud Computing
$79k-104k (estimate)
06/07/2024
06/23/2024
pagerduty.com
SAN FRANCISCO, CA
500 - 1,000
2009
Public
JENNIFER TEJADA
$200M - $500M
Software & Cloud Computing
PagerDuty is an operations management platform that offers businesses processes with automated scheduling, reporting and incident management solutions.
The job skills required for Customer Success Engineer include Problem Solving, Written Communication, Customer Support, Initiative, Project Management, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Engineer positions, which can be used as a reference in future career path planning. As a Customer Success Engineer, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Engineer. You can explore the career advancement for a Customer Success Engineer below and select your interested title to get hiring information.