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The Telecommunications Account Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process.
As the Telecommunications Account Representative, you must be proficient in building rapport and establishing positive customer service relationships with various types of people.
The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.
This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each Telecommunications Account Representative to pursue their personal goals and attain the level of growth and success they are looking for.
Responsibilities of the Telecommunications Account Representative : Provide pertinent product and service information to customers Directly consult with customers to understand their wants and needs and provide curated recommendations that address both Develop and build relationships with new customers Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member Overcome objections respectfully and professionally Ensure complete satisfaction throughout the entire experience Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience Attend daily meetings and Telecommunications Account Representative training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions Requirements of the Telecommunications Account Representative : 1-3 years of successful sales, customer service, cold-calling, or client relations experience Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly Excellent presentation, negotiation, and verbal communication abilities Independent and self-motivated, but can also work effectively in a team setting Work with a multitude of people both externally and internally with customers and other Telecommunications Account Representatives Outstanding time management, prioritization, customer service, and organization skills #LI-Onsite Powered by JazzHR
Last updated : 2024-07-29
Full Time
$47k-61k (estimate)
07/07/2024
10/26/2024
The job skills required for Account representative include Customer Service, Presentation, Products and Services, Verbal Communication, Time Management, Cold Calling, etc. Having related job skills and expertise will give you an advantage when applying to be an Account representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account representative positions, which can be used as a reference in future career path planning. As an Account representative, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account representative. You can explore the career advancement for an Account representative below and select your interested title to get hiring information.
If you are interested in becoming an Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Account Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Account Representative job description and responsibilities
Account representatives are often responsible for nearly all aspects of maintaining long-lasting client relationships.
12/11/2021: Alexandria, LA
Account representatives must also keep strict financial records of every sales transaction.
12/10/2021: Burlington, VT
Account representatives need to have good communication skills to make successful sales.
01/18/2022: Honolulu, HI
Account representatives must build relationships with clients to maintain their account and continue to sell renewals or additional products or services.
12/08/2021: Saginaw, MI
Account representative built strong rapport & trust with key stakeholders of wholesale businesses, grocers, chain retailers, fine dining establishments, juice bars, and processors.
12/10/2021: Bremerton, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Account Representative jobs
Account representatives take calls, field questions, and ensure any and all concerns a client might have are addressed by the sales and creative teams.
12/23/2021: Virginia Beach, VA
A typical Account Representative earns the following wages (national and state).
01/02/2022: Des Moines, IA
Reviews from Evantage employees about working as an Account Representative at Evantage.
01/03/2022: Alexandria, LA
Build an optimized Account Representative resume quickly and easily using these skills.
02/16/2022: Kennewick, WA
Don’t worry -- plenty of students have landed strong account representative roles without extensive work experience.
02/22/2022: Racine, WI
Step 3: View the best colleges and universities for Account Representative.