Job Description Summary

Handles reservations and sales calls, and other related reservation functions for Sea Life Park Hawaii under the direction of the Reservations Supervisor and/or Reservations Manager.

· Carries out reservation functions for Sea Life Park Hawaii. Answers phone calls immediately, provides all customers with a friendly and courteous greeting, efficiently and effectively identifies customer needs; resolves customer questions or concerns; and gives customers correct and up to date information relating to Sea Life Park Hawaii products, promotions, and quoted prices.

• Books reservations for all interactive programs, group admission and tour and travel admission and lunch bookings. Confirms all booking requirements with customer; monitors bookings and follows up on booking arrangements, payments, and customer special requests. Prepares and sends out confirmation fax to agents, calling customers daily to reconfirm.

• Generates daily interactive program reports, transportation manifest, prelim counts release unused agency block seats; faxes confirmation orders to block holders; updates information on computer and manual systems.

• Greets and announces callers and visitors in a courteous, professional manner; operates telephone system to receive and relay incoming and inter-office calls; provides routine information; processes daily mail; maintains office forms; and performs other office work as assigned.

• Monitor and input all reservations thru email into Sea Life Park Reservation system.

• Prepare and Monitor Transportation Manifest – work with bus company to insure all is confirmed for next day operations.
• Works with Reservations Supervisor and/or Reservations Manager to carry out company plans and objectives.

Other Duties:

• Other duties as assigned by the Reservations Supervisor and/or Reservations Manager.

• Updates the MOD book with group, birthday, and internal reservation request sheets.

• Process credit card charges for agents and clients.

• Competitive compensation
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Rotating weekends

Work setting:

• In-person

Ability to Relocate:

• Waimānalo, HI 96795: Relocate before starting work (Required)

Work Location: In person