94 Customer Experience Manager Jobs in Milwaukee, WI
Palermo's Pizza is Hiring a Customer Experience Manager Near Milwaukee, WI
Who you’ll work for… While most companies that sell Pizza have no real connection to Italy, Palermo’s passion for food and family reaches all the way back to the country where Pizza was born. “Papa Palermo” carried the cherished recipes to America from Sicily!
Innovation is at the heart of who we are. We use an entrepreneurial, forward-thinking approach resulting in high quality products that are consistently recognized by both the industry and consumers.
Our commitment to quality has made Palermo’s a leader in private label frozen Pizza and contract manufacturing!
Perks…
- 20 free Pizzas per month
- Opportunity for training and career advancement
- Paid Time Off and Floating Holiday of your choice
- 401k & Roth with company match and fully vested on the 1 st of the Month after Hire
- Fantastic benefit offering starting on the 1 st of the Month after Hire
This role offers the flexibility of remote work, allowing you to contribute predominantly from the comfort of your own home. To foster team collaboration and maintain alignment with our company culture, you will be required to work onsite at our Canal St. office 3 days each week. This hybrid model combines the best of both worlds, supporting work-life balance while keeping you connected with our vibrant team environment.
What you’ll do…
- Leadership and Team Development: Take the helm of our customer experience team, providing mentorship and guidance to the Customer Experience Supervisor and their Specialists. You'll set ambitious goals, offer insightful feedback, and champion professional growth, creating leaders within the team.
- Strategic Customer Experience Management: Craft and implement innovative customer experience strategies that not only align with our business objectives but also push the boundaries of what we can achieve. Dive deep into customer feedback and evolving market dynamics to spearhead enhancements and creative solutions.
- Process Excellence: Drive excellence by continuously refining our customer service processes. Your focus will be on boosting both efficiency and accuracy, ensuring your team consistently upholds our high standards and protocols.
- Collaborative Stakeholder Engagement: Act as a pivotal player across departments by collaborating with Sales, Logistics, and IT. Your role will be crucial in weaving a seamless customer journey, tackling challenges head-on, and fostering an environment of proactive problem-solving.
- Data-Driven Decision Making: Oversee the analysis and reporting of key customer service metrics, delivering actionable insights to senior management. Your strategic use of data will guide decision-making processes and quantify the effectiveness of customer service initiatives.
- Expertise in Crisis Management: Lead with confidence in resolving complex customer issues, ensuring swift and thorough solutions that uphold our commitment to maintaining trust and satisfaction. Your leadership will be key in navigating crises and turning challenges into opportunities for improvement.
- Your proven ability to inspire and lead teams ensures you can drive our goals to new heights. You’re adept at fostering an environment where innovation and growth are paramount.
- With your outstanding communication skills, you ensure clear and effective exchanges within the team and with customers, enhancing understanding and cooperation.
- Your dedication to understanding and meeting customer needs motivates you and your team to continually elevate our service levels, boosting customer satisfaction and loyalty.
- You excel at promoting team unity, harnessing diverse strengths to achieve collective goals through collaboration and mutual support.
- With strategic problem-solving skills, you to navigate complex challenges, transforming potential issues into opportunities for improvement and efficiency.
Let us learn a little more about how you'll fit on our team https://go.apply.ci/s/PALEF7E657
Job Summary
Full Time
Restaurants & Catering Services
$95k-137k (estimate)
07/27/2024
09/22/2024
palermospizza.com
OLATHE, KS
200 - 500
1964
Private
SCOTT KELLER
$50M - $200M
Restaurants & Catering Services
Related Companies
About Palermo's Pizza
Palermo Villa operates as a pizza industry which prepares and sells pizza in USA.
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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