Palihotel Hollywood is Hiring a Housekeeping Manager | Palihouse Hollywood Near Los Angeles, CA
Description HOUSEKEEPING MANAGER | PALIHOUSE HOLLYWOOD WHO WILL LOVE THIS POSITION?
An individual who likes being active all day and not in an office environment
An independent worker can follow a task list with minimal supervision
An individual who is detailed oriented and enjoys enhancing the guest in room experience by ensuring the room is clean and comfortable
WE OFFER:
401(k) retirement plan
Medical, dental, vision and life insurance
Employee discounts at our Hotels and Restaurants nationwide
Paid Time Off and Sick Pay
Holiday pay
Professional development and career advancement opportunities
POSITION PROFILE: The Housekeeping Manager is responsible for all guest rooms and the day-to-day operations of the housekeeping department. This person will oversee daily assignments, room inspections, and employee relations. The ideal candidate must possess excellent leadership skills. ESSENTIAL FUNCTIONS:
Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy
Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices
Maintain and update all guest collateral placed in the rooms
Respond to requests in an expedient, professional manner
Interact with guests to ensure satisfaction and handles guests concerns as necessary
Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management
Train, counsel and discipline team members, as needed
Seek continual improvement for the department and hotel
Comply with all policies, procedures and regulations that relate to the local, state and federal laws
Advises front desk agent of rooms readiness for occupancy
Use correct cleaning chemicals for designated surfaces, according to hotel requirements
Clean guest rooms by category priority
Empty trash containers
Remove all dirty terrycloth and replace with clean par to designated layout
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
Replace facial, toilet tissue and bathroom amenities in correct amount and location
Inspect condition of bathrobes and replace if soiled/damaged
Remove dirty bed linen and make up bed with clean linen
Replace laundry bags and slips
Clean closets and door tracks on check-out rooms, removing dust and debris
Ensure correct amount and placement of hangers, extra blanket/pillow
Dust and polish all furniture
Realign furniture to floor plan
Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside
Check under bed(s), chairs and sofa for debris and remove if present
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor
Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
Dust pictures, frames and mirrors
Remove dust and debris on television, clock radio, remote control and cable box
Set correct time on clock; correct TV channel
Clean all lamps and light switches; check for proper working order
Remove dust, spots and smears from windows, ledges and frames
Remove dust, grease and smears from telephones and reposition properly
Empty liquid from ice bucket and wipe all surfaces dry
Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked
Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies
Follow uniform guideline
Perform any other reasonable duties as required by management
Lead by example at all times and stay visible to staff
Be part of a leadership team of brand advocates who believe in what Palihotel Seattle has to offer and who are personally invested in its success
Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect
Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
Continuously strive to improve and maintain guest experiences
Be a leader in managing the overall reputation management of the hotel
Continue to give the brand a voice - naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees
Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property
Effectively manage wages and controllable expenses
Focus on maximizing the financial performance of the department
Monitor performance against budgets and goals
REQUIREMENTS: Skills & Knowledge Required:
Has a strong working knowledge of and passion for hospitality
Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service
Displays a strong hands-on approach
Thinks critically and objectively
Guest service oriented
Strong knowledge of cleaning products
Physical Requirements:
Must be able to stand or walk a minimum of eight hours
Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs
Qualification Standards:
Experience: Minimum one years of experience working guest in a luxury hotel setting
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. Privacy Notice : For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice. Requirements
Must be able to work a flexible schedule and shifts - weekends & holidays as needed
Flexible schedule - must be available to work a variety of shifts
Must be able to push, pull or lift up to 25 lbs, ability to walk, stand, and bend continuously.
Company Information ABOUT PALISOCIETY: Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of-a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail. Palisociety properties are regularly featured on the Conde' Nast Traveler's Hot List, and Travel Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family! For more information, visit www.palisociety.com or follow @ palisociety For more information, visit www.arrivehotels.com or follow @ arrivehotels