At Palisade Technology Solutions, we stand at the forefront of technology, offering comprehensive Managed Service Provider (MSP) solutions to businesses of all sizes. Our unwavering commitment to excellence, innovation, and client satisfaction has established us as a trusted partner in the ever-evolving landscape of IT support. As a member of our dynamic team, you'll find yourself immersed in a collaborative environment where your skills and dedication directly contribute to our clients' operational success.

Role and Responsibilities

Palisade Technology Solutions is looking for a highly motivated and customer-oriented Help Desk Technician to join our team. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent communication and problem-solving skills. They will be responsible for providing first-line support to our clients' employees, resolving technical issues in a timely and efficient manner. This is a remote work position. Some limited local travel may be necessary. Candidate must be proficient in the following:

· Provide phone, email, and chat support to clients' employees

· Troubleshoot and resolve technical issues, both hardware and software

· Document and track all support tickets

· Escalate issues to the next level of support as needed

· Maintain a positive and professional demeanor when interacting with clients

· Client-Centric Issue Resolution

· Providing Remote Assistance

· Exhibit outstanding communication skills

· Conveying technical information clearly and concisely to non-technical users

· Other duties as required

Qualifications and Experience Requirements

· 1-3 Years Hep Desk Experience

· Computer Operating Systems

· Microsoft 365 family of products

· Microsoft Azure Active Directory / Entra ID

· Basic networking (basic troubleshooting of modems, routers, and switches)

· Remote Management Tools (RDP, SSH, and RMM tools)

· Mobile Device Business and Security apps (Company Portal, Multifactor Authentication apps, etc. for iOS and Android)

· Ticketing and Time Tracking systems (ConnectWise or similar)

· Technical writing

· Excellent proactive communication

· Strong time management and ability to organize

· Flexibility and multi-tasking

About Palisade:

Palisade specializes in Managed Information Technology Services and assisting with technical remediation of security assessments and breaches. We operate a Network Operations Center for customers and provide top-notch Information Technology talent to our customers. Our experienced staff help foster a friendly work environment to facilitate knowledge sharing among our team. PTS team members go above and beyond to meet client and employee needs by encouraging our employees to continue their professional development and bring their unique knowledge and experience to the team.

Benefits:

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental, and vision insurance coverage; 100% company-paid life and disability coverage, unlimited PTO after the first 100 days of employment, 401k matching and much more. Palisade proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

The company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Schedule:

• Monday to Friday
• On call

Work Location: Multiple locations