Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together! Job Description

Your Career

Cloud Ops forms part of the Cloud Services team that has an exciting and challenging mission: Build, deploy, operate, scale and maintain company-wide platforms (PaaS) for customer facing Palo Alto Networks solutions. While various development groups focus on building our platforms, Cloud Ops provides operational/engineering support for both the platform as well as the product teams that leverage the platforms.

We are a trusted partner to our clients based on proven track record to meet Service Level Agreements (SLAs) for specific services we charge our clients Platform Operations, Service Support, and Cloud Engineering. We have two additional services that round out CloudOps Architecture team and Finops.

Your Impact

• Support and maintain global application production environments
• Automate common, repeatable tasks at large scale
• Install, configure, and upgrade custom and packaged applications
• Be an escalation point for issues as required
• Design and maintain production monitoring systems
• Troubleshoot performance and stability issues using a wide variety of tools
• Evaluate and manage application and environment security
• Follow change management processes during implementations
• Work in a diverse and global team environment
• Cross-train with other global team members
• Seek opportunities to streamline standard operating procedures through automation
• Promote the CloudOps and SRE mindset