Palo Alto University (PAU), a private, non-profit university, founded in 1975 and located in the heart of Northern California’s Silicon Valley, is a community grounded in values of social justice, dedicated to addressing pressing and emerging issues in the fields of psychology and counseling that meet the needs of today’s diverse society. The students at PAU reflect the diversity of the region, are engaged in their education, and committed to improving the lives of others. The University sees diversity in its staff and faculty as very important to serving its diverse student body (or synonymous with inclusive excellence). PAU offers undergraduate and graduate programs with online, hybrid and residential options. PAU has an engaged faculty who make significant contributions to their fields and prepare future leaders who make a difference in the lives of individuals and communities. When you put all of this together, PAU creates a legacy of confident, competent, and compassionate professionals who are at the forefront of psychology and counseling and who move ahead in life by moving lives ahead.
Position Description Job Title: IT Systems Administrator
Department: Information Technology
Reports To: MIT Manager
Location: AC/MV Campus and Residential
Employment Status: Full Time Salary
SummaryPalo Alto University (PAU) is seeking a skilled IT Systems Administrator to join our team. This role is instrumental in ensuring the reliability and optimization of our critical IT systems. As an IT Systems Administrator at PAU, you will be at the forefront of maintaining and enhancing our diverse range of IT systems. Your primary responsibility will be to ensure the smooth and efficient operation of our computer user communities, ensuring these systems performing on a daily basis. This role presents an excellent opportunity for a highly skilled professional to actively contribute to the university's mission by leveraging technology to improve processes and support academic excellence. If you are a dedicated IT professional who thrives on daily system maintenance and enjoys developing solutions to enhance operational efficiency, we encourage you to apply for the IT Systems Administrator position at Palo Alto University. Join us in shaping the future of technology in education.
Specific Duties And Responsibilities

• System Maintenance: Monitor, maintain, and troubleshoot all IT systems to ensure their availability, performance, and reliability.
• Daily Operations: Respond to system alerts, incidents, and service requests promptly to minimize downtime and disruptions.
• Solution Development: Collaborate with IT teams to develop innovative solutions that enhance system functionality and efficiency.
• Security: Implement and maintain robust security measures to protect sensitive data and ensure compliance with best practices and regulations.
• Documentation: Maintain detailed documentation of system configurations, processes, and procedures.
• End User Support: Provide technical support and assistance to faculty, staff, and students as needed.
• Team Collaboration: Work closely with cross-functional teams to align IT solutions with the university's goals and objectives.
• System Upgrades: Plan and execute system upgrades and patches in a manner that minimizes impact on operations.
• Disaster Recovery: Develop and maintain disaster recovery plans to safeguard data and ensure business continuity.

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Degree Requirements: Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Years of Experience: 5 years' experience as an IT System Administrator or similar role.
• Proficiency in system administration, including servers, networks, and storage solutions.
• Strong problem-solving skills and the ability to diagnose and resolve complex issues.
• Knowledge of security best practices and experience implementing security measures.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong documentation skills.
• Ability to work collaboratively in a team environment.

Specific Knowledge, Skills, And Abilities

• Operating Systems & Software: Proficiency in administering various operating systems, including Windows Server, Windows 10/11, macOS, Zendesk, and 2FA
• Networking: Strong knowledge of networking concepts, protocols, and configurations, including TCP/IP, DNS, DHCP, VPN, and firewalls.
• Virtualization: Experience with virtualization technologies such as VMware.
• Cloud Services: Familiarity with cloud platforms like Google Workspace, email platform and the ability to manage cloud resources effectively.