98 program manager ii Jobs in silver spring, md
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The Henry M. Jackson Foundation for the Advancement of Military Medicine
Silver Spring, MD | Full Time
$130k-165k (estimate)
7 Days Ago
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Service Desk Program Manager/Helpdesk Program Manager
$128k-171k (estimate)
Full Time
Just Posted
3M Consultancy is Hiring a Service Desk Program Manager/Helpdesk Program Manager Near Silver Spring, MD
Job Description
Job Description
Job Title: Service Desk Program Manager
Location: Silver Spring, MD(Possibility for remote opportunity available)
Duration: Full-time.
The Position:
This role serves as the contract manager and is responsible for the overall contract performance. The Program Manager coordinates the work activity of management and technical personnel in order to execute upon multiple concurrent projects. This role also enforces work standards, implements communication policies, and manage subordinates and subcontractor resources.
Role Specific Duties:
Maintain overall programmatic responsibility of federal service desk contract.
Organize, direct, and manage contract operation support functions involving multiple contract tasks.
Formulates and reviews project feasibility studies and ensures conformance to work standards.
Maintain and manage senior level client/organizational interface.
Ensure satisfactory performance of contract task areas.
Ensures proper staffing and scheduling of positions to accommodate workload based on workload forecasts
Plans staffing for surge due to seasonal fluctuations in processing
Manage staff schedules and delegate individual responsibilities, taking into account contact volume and headcount requirements
Conducts oral and written communications with all levels of management for planning and control of projects.
Generate reports for staff productivity and performance metrics
Uphold a high standard of customer service through real-time monitoring and training to improve staff performance
Required Qualifications:
Experience with federal health agency Service Desk (e.g., HHS, CMS, FDA, NIH) preferred
Minimum of bachelor’s degree in a relating field
PMP certification
ITIL v4 certification
Experience in service/help desk staffing forecasting on prior programs that accommodated surge/seasonal staffing
Significant experience in managing complex contracts, programs, and /or projects for in an IT environment.
Experience managing remote teams of 25 personnel
Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
Job Summary
JOB TYPE
Full Time
SALARY
$128k-171k (estimate)
POST DATE
09/09/2024
EXPIRATION DATE
09/22/2024
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