6 Contact Center Agent : 8am-4:30pm (Wednesday/Thursday off) Jobs in Des Moines, IA
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Panasonic Corporation of North America is Hiring a Contact Center Agent : 8am-4:30pm (Wednesday/Thursday off) Near Des Moines, IA
The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirements, and resolution. They will resolve internal and external customer issue via calls or email.
Role and Responsibilities- Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary.
- Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
- Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers' expectations.
- Handle follow up and escalation of service calls when applicable
- During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
Requirements:
- 0-1 year Customer Engagement
- High School or GED
- Work schedule is third shift from 8am-4:30pm. Days off are Wednesday and Thursday.
Job Summary
Full Time
Wholesale
$38k-50k (estimate)
06/23/2024
06/27/2024
na.panasonic.com
CALEXICO, CA
50 - 100
1978
MIGUEL MORENO
$10M - $50M
Wholesale
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The following is the career advancement route for Contact Center Agent : 8am-4:30pm (Wednesday/Thursday off) positions, which can be used as a reference in future career path planning. As a Contact Center Agent : 8am-4:30pm (Wednesday/Thursday off), it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Agent : 8am-4:30pm (Wednesday/Thursday off). You can explore the career advancement for a Contact Center Agent : 8am-4:30pm (Wednesday/Thursday off) below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
01/19/2022: Sioux City, IA
Agents are responsible for making outbound calls to set appointments and gather survey data.
03/18/2022: Boise, ID
From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
02/22/2022: Hialeah, FL
Take care of customer's concerns and empathize with what the customer could be experiencing.
02/08/2022: Pueblo, CO
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
04/03/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
02/25/2022: Saginaw, MI
Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
03/10/2022: Asheville, NC
Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
02/05/2022: Dayton, OH
Consistently attend to trainings, listen carefully to quality and coaching.
03/28/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Contact Center Agent.
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