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Pandion is a technology-first transportation provider. Tailor-made for e-commerce, Pandion delivers a high performing, carbon neutral, one-day and two-day delivery experience for all.
We are a startup and are interested in being joined by people who want to move fast, break things, and build something amazing from scratch. At Pandion we believe people are the key. We are intentional and purposeful in our investment in diverse talent and our culture is designed to set employees up for success and built on the idea that every day is an opportunity for improvement.
Together, with vision, optimism, grit, and restlessness, we create the energy that drives our business forward.
So, if you are obsessed with customers and excited to develop a high performing delivery network, come build the future with us and join Pandion as a:
Customer Experience & Success Manager
Location: To be considered, you must be located in one of the following cities: Bellevue, WA // Chicago, IL // Philadelphia, PA // Dallas, TX // Los Angeles, CA // Atlanta, GA
The Role
Pandion Customer Experience & Success Managers are responsible for ensuring Customer Satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your customers; collaborating with them to explore innovative ways to optimize by constantly identifying and prioritizing the right inputs and outputs to deliver value and growth. You will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond your portfolio. You will demonstrate ownership and have the keen ability to navigate ambiguity and complexity. You are agile, inventive, and above all an advocate for the Customer.
You will:
You will be evaluated on:
We’re looking for someone who has/is:
This is a hybrid role within the US. Must be based near our Corporate Headquarters in Bellevue, Washington or one of our Pandion Sort Centers near Chicago, IL, Philadelphia, PA, Dallas, Tx, Los Angeles, CA or Atlanta, GA .
Having boots on the ground, understanding our operations and service offering is intrinsic to being successful in this role.
Pandion offers an excellent benefits package including Medical Insurance, Dental, and Vision insurance. Employees are eligible for 401(k) contribution match. Employees are eligible for equity options to purchase stock in the company. Compensation range is expected to be between $102,000.00 - $126,000.00, which includes the base and variable elements.
Pandion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive working environment. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Full Time
Business Services
$88k-117k (estimate)
06/02/2024
06/30/2024
pandionalliance.com
ROCHESTER, NY
25 - 50
1946
Private
DIANE ASHLEY
$5M - $10M
Business Services