Description:
Role Description: Team Lead Team Leads own a segment of the shift and support the bakery-caf managers by increasing the levels of effectiveness, operational integrity, and subsequently highly satisfied customers. Together, they "divide and conquer" the work that needs to be done. As a Team Lead, they will execute the training plans as designed for certifiable positions and duties within their certified track and teach all tasks and procedures according to standard. They'll do this by role modeling and embodying Panera's Concept Essences and Cultural Values, even when not training.
Duties & Responsibilities
Maintain Quality Bakery-Caf Operations While Ensuring Customer Satisfaction
•Provide leadership within a production or service zone in warmth, cleanliness, quality, speed, and accuracy
•Role model Engage, Explore, Exceed and exude Panera Warmth
•Ensure 100% accuracy, speed, quality and presentation of all orders
•Immediately react to Code Red situations by taking action and solve/correct any condition in which a guest is waiting on us Management and Development of Team Members
•Train team members within the production or service track
•Confirm zone team members are talked into position by a manager and are aware of priorities of the day
•Keep a positive attitude at all times during the training process
•Coach, drive, and validate shift expectations such as: Food Quality, Speed of Service, Accuracy, and Panera Warmth
•Assign and follow up on the completion of cleaning and stocking duties - set the next shift up for success
•In complete trainer uniform at all times Financial Contribution
•Follow process maps and process discipline
•Prepare all food items using the SBS and job aids available
•Practice the 4 Pillars of Throughput:
o Set the pace and communicates when help is needed
o Anticipate bottlenecks and take appropriate action to prevent
o Stocked to rock
o Aces in their places
We are proud to provide competitive benefits and pay.
Benefits:
Healthcare plans (based on length of service and number of hours worked per week)
Short Term Disability
Highly Competitive Earning Opportunities
Career Opportunities and Development
75% Meal Discount
Uniforms
Fun, Energetic Work Environment
Flexible Schedules
Requirements:
Qualifications
•Basic food safety understanding and practice
•Certified in a full service, production*, or delivery track
o Service: Dining Room, Cashier, Expo, Drive Thru Service**
o Production: Soups, Salads/Hot Entrees, Sandwiches, Barista, QC, Drive Thru Production**
o Delivery: Dining Room, Delivery
•Ability to direct, motivate, and train others in a fast-paced environment
•Minimum 18 years of age *Breakfast and Prep only required for production if training in those positions **Required where available