Description

Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown in size over time, our values have remained the same. Our independent group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork and accountability.

Panorama provides a competitive total compensation package, including a full benefits package. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Feel Better and Do More.

Position Overview:

The MRI Patient Access Representative is responsible for all aspects of operating the MRI front desk including appointment scheduling, patient registration, payment collections, and assisting with patient medical records.

Essential Functions:

• Appointment Scheduling

• MRI and CT appointments.

• Follow-up appointments needed in clinic.

• Coordinate interpretation services as necessary.

• Insurance and Collections

• Authorization verification

• Generate estimates for patient collections

• Effectively collect patient balances

• Medical Records

• Utilize PowerShare system to send and accept exams from outside facilities. 

• Burn CDs for patients while following appropriate HIPAA and medical release requirements.

• Accept faxes and emails with outside facility reports, upload to patient chart and communicate status to patient care team.

• Scan and upload any documentation necessary into the EMR system.

• Customer Service

• Assist patients with all possible needs: filling out paperwork, questions or concerns regarding insurance or balances, etc. 

• Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request. 

• Communicate effectively, both verbally and in writing, with all levels: patients, co-workers, supervisors and physicians.

• Keep call transfers to a minimum: help in the moment and know who to transfer to.

• Departmental Expectations

• Cover co-workers and cross train as necessary to meet the needs of the organization.

• Maintain departmental goals and productivity parameters as set forth by Director of Operations.

• Participate in department and MRI safety training

• Knowledge on what specialties we have and who is in what specialty 

• Restock supplies.

• Other duties as assigned.

Pay Information: 

$15.76 to $23.65/hour

Requirements

Knowledge/Skills Abilities Required 

• High School Diploma or GED required. 

• 2 Years of medical office or customer service experience preferred.

• Knowledge of EMR system is a plus. 

• Knowledge of HIPAA and OSHA requirements. 

• Excellent computer, interpersonal, communication and customer service skills. 

• Ability to multi-task and prioritize.

• Ability to meet deadlines.

• Position hours will vary. Evening and Saturday shifts may be required.