Who you are:

As a team member dedicated completely to supporting and developing our integrations, your mission is to do what it takes to successfully build custom solutions for American manufacturers to connect Paperless Parts with their critical software systems, automate tedious manual processes, and meet their data reporting needs. You’ll become an expert in the Paperless Parts platform and work closely with manufacturers to write integrations that are key to our customer’s Paperless Parts solution. . You’ll organize and run meetings to gather customer requirements, lead user acceptance testing, and support our live customers. You’ll recognize the common needs of our customer base, and contribute to our toolkit of standard integrations as well as develop custom solutions. As we grow, you will contribute to recruiting, leading, and mentoring our services engineering team.

 Responsibilities of Services Engineer:

• Learn the Paperless Parts platform, including how to customize the pricing engine with P3L (Paperless Parts Pricing Language).
• Lead the implementation of an off-the-shelf integration
• Develop custom enhancements to existing integrations
• Develop custom integrations to support Customer’s desire to integrate their technical infrastructure
• Provide tier 2 support for existing integrations to ensure limited disruption to Customer’s day to day
• Participate in sales and onboarding calls as the technical expert
• Balance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the team
• Contribute to the design and development of our APIs and SDKs to make future projects more efficient

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills
• Understanding of Windows-based business IT environments
• Strong coding skills in at least one language
• Fluency in Python, SQL, and using REST APIs.
• Experience writing or configuring software integrations.
• Willingness to travel when necessary to customer facilities (0-25% of the time)
• Relevant work, education, or hands-on development experience
• Customer facing experience or ability
• Strong analytical and critical problem-solving skills
• Ability to translate business requirements to product solutions 
• Fast learner, ability to adapt to new processes and technologies, and evolving environments
• Excellent written and verbal communication skills
• Travel to customer locations 1-2 times a month