We are hiring for a Crew Chief (Assistant Manager) at our soon-to-be opening I-HOP location in Mineral Wells, West Virginia!

Purpose of Position: Assist the General Manager in directing the day-to-day operation of an assigned QSR in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests. Assist in directing and maintaining the store in a manner which is above and beyond Par Mar Stores Image Standards and Support Branded Concept.

• Assist the General Manager in train and direct all employees to meet daily expectations with state, local and federal laws and regulations of the governing health department.
• Guests: Greet and Welcome each Guest to Par Mar with the proper greeting: Good (morning, afternoon or evening), Welcome to Par Mar. Acknowledge a Guest leaving the store by using an exit statement such as: Thank you, please come again, have a nice day.
• Greet the Guests by their personal name by observing the name on their credit card or personal check.
• Ensure a high standard of Guest satisfaction is maintained at all times through prompt, courteous and knowledgeable service through personal service and quality product and managing other employee’s actions.
• Enforce and follow company and brand standards in uniform and personal appearance requirements at all times such as: no piercings, visible body art or excessive jewelry and wearing a full specified uniform.
• Training: As assigned by the General Manager, train and direct employees and lead by example to meet daily expectation in cash control, cleanliness, organization, food preparation and handling and inventory control in a manner which is conducive to building repeat business.
• Direct employees in utilizing and maintaining the “Manager’s Redbook” that controls daily shift functions and acts as communication tool for all employees.
• Ensure the accurate handling of company assets, including but not limited to: cash over/shorts, inventory shrink, profitability of the store, labor costs, cleanliness of the facility, Guest service in accordance with Company Standards.
• Assist the General Manager with cost food inventories and ordering product as assigned: A. Review weekly SACU and perpetual inventory with management. B. Hold location inspections within or above standards set by Brand and Par Mar Stores. C. QSR review, WISR review and Q DATA review where applicable.
• Maintain stock on product and supplies needed by keeping inventory control current, planning and placing timely orders.
• Store Maintenance: Maintain a clean and attractive store inside and out by completing all tasks assigned on the shift duty checklist.
• Safety: Actively enforce and maintain all safety measures to ensure a safe work environment which protects company assets, employees and Guests.
• Ensure proper food handling is used at all times which meets or exceeds company and Branded Standards to prevent illness and/or injury.
• Inspect food and food preparation dates to maintain quality standards in freshness, taste, timely preparation and sanitation regulation.
• Assist in the investigation and resolution of food quality and service complaints.
• Track sales, customer counts and items sold in order to identify peak business periods to schedule labor hours accordingly.
• Maintain recipe standards and portion control according to Brand requirements.
• Assist the Store Manager in identifying employees eligible for promotion because of their work proficiencies and consistent abilities in following and exceeding Company and Brand Policies and Procedures.
• Smoking: Smoking is prohibited in Par Mar Stores including in front of ANY Par Mar Store entrance. It is not permitted according to Local, State and Federal Laws and Regulations.
• Par Mar Store Promotions: Support and promote Par Mar Stores Special Promotions and Events at store level. Promote good will on behalf of Par Mar Stores by attending community events including any program set by the Company.
• Loss Prevention: Effectively control loss prevention by following company policies and procedures and practice honesty in the workplace at all times and reporting all dishonest findings to the Store Manager.
• Complete assigned paperwork in an accurate, neat and timely manner which exhibits a high level of expertise.
• Maintain a Store Atmosphere which is consistent with the Company Standards for Professionalism, Image and Total Quality Guest Service, Above and Beyond.
• Ensure Company policies and procedures are followed regarding dress code, merchandise handing, Guest Service and minimizing controllable store expenses.
• Display a consistent team oriented demeanor at all times by keeping clear channels of communications open with upper management, fellow co-workers employees and Guests in compliance with Company policies.
• Support Upper Management in enforcing Company policies and procedures at all times.
• Ensure all decisions regarding employees, company issues, Guest Service, laws, rules, regulations and safety are made from an objective analysis of the situation and the stated position of the Company.
• Maintain and increase personal knowledge base by completing approved online and other available training applicable to this position and the company direction.
• Driving on Company Business: Consistently maintain and provide a current valid driver’s license and proof of insurance to be considered for and remain in the Food Service Leader position.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) 6% Match
• Dental insurance
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift

Work Location: In person