Position Requirements

• Adhere to all CDC/HSV International Airport COVID-19 protocols.
• Demonstrated selling experience in a fast paced, service oriented retail setting; excellent

understanding of the company standards, processes policies and practices

• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and

standards, processes policies and practices

• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45- hour minimal weekly work schedule

Duties And Responsibilities

• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to

sales associates consistent with company practices, including recognition of FCS monthly recognitionfor above and beyond service

• Foster and role model an excellent employee experience where quality & engagement are promoted

through the store

• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely

coaching & performance management practices (including appropriate progressive discipline whereapplicable), in consultation with the AM where appropriate. Be able to resolve complex customerservice issues and escalate as required

• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards

consistent with visual merchandising guidelines

• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns,

POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates,management and LP as applicable in a timely manner

• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required

Education, Experience, Certifications

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English

language

• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the

applicable Department of Transportation requirements

• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or

weekend work, based in a store or group of stores; early morning, evening and weekend work andholidays

• Comply in all respects with the provisions of the Standards of Business Conduct Policy

This position description is merely intended to describe the primary elements of the position.