Store Manager/Supervisor Requirements: Previous experience in a supervisory or managerial role, ideally within the food and beverage industry or a similar customer service-oriented field. Ability to lead and motivate a team of baristas and other staff members, while promoting a positive and productive work environment. Strong customer service skills to ensure excellent customer experiences and handle any customer complaints or issues that arise. Effective verbal and written communication skills are essential for interacting with customers, staff, and higher-level management. Needs to handle various tasks simultaneously, such as staff scheduling, inventory management, and administrative duties. Good organizational skills are crucial. Understanding of basic financial principles, including budgeting, cost control, and financial reporting. A solid understanding of Ice Cream, coffee, tea, and other beverages, as well as familiarity with different brewing methods, is a plus ( but not required). Knowledge of food safety regulations and procedures to ensure a clean and safe working environment. The ability to think on your feet and make decisions quickly, especially during busy periods or when unexpected issues arise. Experience in recruiting, training, and developing staff members to provide excellent service and contribute to a positive team culture. Some knowledge of sales techniques and marketing strategies can be beneficial for promoting the coffee shop and increasing its customer base. Effective time management skills to balance daily operational tasks, employee management, and long-term planning. Proficiency in using computer software for tasks like employee scheduling, inventory management, and basic administrative work. Building and maintaining positive relationships with regular customers to enhance loyalty and repeat business. Being adaptable and able to handle changes and challenges is crucial.