Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an Education Director today with Parallon.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as an Education Director. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Director of Learning and Development manages the implementation of education programs across lines of business, striving to identify and exceed the expectations of their customers. This individual works in collaboration with other Learning and Development departments and is responsible for identifying training needs, providing guidance and support for policy and procedure implementation, delivering user training programs, and identifying improvements in the training programs. The Director of Learning and Development also serves as a key resource for company-wide initiatives such as training needs assessment, program development, and continuous improvement.

What you will do in this role:

• Participates in strategic planning with Parallon Corporate Learning and Development leaders and service center stakeholders, establishing long- and short-term priorities and budgets
• Develops business cases to propose and implement new strategies, services, and tools
• Develops and promotes new educational offerings
• Guides and maintains departmental practices, methodologies, policies, and procedures
• Identifies operational issues and develops creative solutions to address them
• Provides instructional design and development expertise to team members
• Oversees education on policies and procedures to support systems, changes, master file standards, regulatory requirements, and best practices
• Stays abreast of regulatory requirements and company compliance policies in order to provide training updates regarding new legislation and complexities of requirements
• Provides training updates regarding new legislation, complexities of existing regulatory requirements, variation in fiscal intermediary interpretations, and other regulatory compliance issues
• Ensures job specific training requirements are updated annually user training requirements are effectively addressed through various resources and said resources are routinely updated to incorporate user feedback
• Conducts leadership training and orientation
• Oversees management of department personnel, providing recommendations for hiring, promotion, salary adjustments, and personnel action where appropriate
• Prepares staff review and prepare performance document for direct reports
• Assumes a lead role for innovation, knowledge sharing, and leading practices identification within the center and among peer group
• Directs day-to-day activities of direct reports and conduct staff reviews
• Supports Parallon in company-wide initiatives such as the development of operational models and education programs
• Reports on department activities, performance and education-related statistics
• Develops specific objectives, budgets, and performance standards for each area of responsibility
• Identifies and implements process improvements to lower costs and improve services to facility customers
• Maintains working knowledge of Revenue Cycle, workflow, systems, and tools used in the department

What qualifications you will need:

• Bachelor’s Degree in Business, Education or related field required
• If a desired applicant does not have a Bachelor’s Degree the requirement can be waived IF they are currently in a Bachelor’s Degree program
• Minimum five years management experience, specifically leading education or training activities and teams
• Healthcare experience preferred

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Education Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.