SUMMARY: This is a professional-level position designed to serve consumers at risk of psychiatric institutionalization or hospitalization, consumers who are on discharge status in institutions or short-term facilities, consumers who have been admitted or discharged from state hospitals within the past two years, and consumers with multiple short-term inpatient admissions.

Essential Duties and Responsibilities:

• Coordinate services for all CRS clients funded by the Managing Entity who have at least 2 admissions to crisis stabilization unit within a 6 mos. period.
• Assist above referenced consumers with appointment reminders, obtaining housing, employment and other activities that can aid in reducing readmission to crisis units/hospital.
• Manage, track and distribute incidental funding to above referenced consumers as approved by PPBHC administration in order to assist in recovery and reduce chance of readmission to crisis units/hospital.
• Coordinate care of above reference consumers with Crisis Unit Multidisciplinary Team.
• Assessment of high risk consumers in terms of current and potential strengths, weaknesses and needs.
• Develop holistic service plans with consumers addressing the broad needs characteristic of the service population.
• Link and refer consumers to all internal and external services needed.
• Ensure the proper documentation of progress notes related to requirements of Medicaid, licensing and accrediting agencies.
• Coordinate cases to facilitate implementation of the service plan.
• Manage case records to assure that proper documentation is contained and meets applicable standards.
• Initiate revisions and updates to reflect additions or changes in Medicaid, licensing and accrediting agencies.
• Monitor consumer’s progress with respect to the provisions of the service/treatment plan.
• Evaluate impact of services on consumer’s quality of life.
• Other duties assigned by Supervisor.

ADDITIONAL DUTIES:

• Advocate on the behalf of persons served to ensure that needs are met.
• Provide supportive crisis intervention to consumers when needed.
• Complete initial authorizations as required for new referrals.
• Monitor and follow up on authorizations needed to provide ongoing services.
• Review records to assure documentation meets applicable standards.
• Consult with Case Managers/CSU Treatment Team on difficult cases and provide a second opinion, expertise and problem solving assistance.
• Attend meetings with case management department and CSU Treatment Team for status of cases.
• Provide education and information to interested groups concerning available case management and community support services.

QUALIFICATION REQUIREMENTS:

• Bachelor’s degree in a mental health or related field with at least 3 years of case mgt. experience.
• Ability to communicate effectively, both verbally and in writing.
• Knowledge of the local community resources desirable.
• Excellent organizational skills
• Ability to prioritize the needs of the clients.
• Able to work independently.

CORE COMPETENCIES (Hourly):

• Maturity and sensitivity to the special needs of PPBH clients while possessing the knowledge of behavioral health.
• Ability to assist clients in working with their case manager in determining steps needed to take in order to achieve goals.
• Ability to communicate client needs and information to behavioral healthcare staff.
• Ability to utilize and navigate an electronic health record, Microsoft office software, and insurance verification websites.
• Must be service oriented with good customer service skills.
• Must possess the ability to maintain client confidentiality.

REQUIREMENTS:

• A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.
• Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. (Proof Required)
• PPBH is a 24/7 Agency. All employees must be available as needed when required.

COMPUTER SKILLS: Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, PowerPoint), the use of personal computers, and standard office productivity software.

REASONING ABILITY: Ability to apply commons sense understanding to carry our instructions furnished in written, oral or diagram form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.