Description

Summary of Position:

Responsible for continual set up and prompt delivery of food and beverages to guests when the order is completed by the kitchen or bar. Responsible for ensuring that the highest quality of food and beverage presentation is maintained.

Core Values:

• Find a Way - We will always find the best solution for all guests and team members
• Positive Passion - We will be optimistic in our passion for what we do
• Hospitality Excellence - We will exceed the expectations of those we serve
• Respect and Care - We will be respectful of our team, our community, and our guests
• Always Teaching, Always Learning - We will continue to teach, learn, and encourage creativity and development

Essential Functions:

• Understand and read a food or beverage order.
• Confirm that each order has appropriate preparation, plate/glass-ware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest.
• Arrange food orders according to table and position numbers.
• Understand and follow the allergy procedures of the restaurant.
• Promptly deliver food and beverage items from the kitchen or bar for an entire shift.

Duties and Responsibilities:

• Must say the name of food and beverages delivered to guests.
• Safely transport food or beverage to a table of three in a single trip.
• Learn all table and position numbers within one week of start date.
• Communicate any additional information to guests (eating instructions, special sauces etc.)
• Communicate and follow up on any guest request or concern.
• Promote teamwork among co-workers and employees.
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all beverage products are consistently prepared and served according to the establishment's recipes, portioning, preparation and serving standards.
• Use tact and good judgment when dealing with difficult guests. Respond to their needs with patience and courtesy.
• Communicate cordially, effectively and clearly with all employees, managers, partners, corporate staff and guests.
• Follow all steps of service as covered in training.
• Must wash hands regularly according to guidelines.
• Comply with all safety and sanitation guidelines
• Understand and complete all side work as assigned.
• Be able to stand and walk for an entire shift.
• Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction.
• Perform more than one task at a time.
• Work in a confined, crowded space with variable noise and light levels.
• Accept direction and constructive criticism from management.
• Be able to work a variety of hours, days and shifts, including weekends and increased work schedules.
• Maintain a positive, pleasant attitude every shift.

General Rules:

• Get along with others and be a team player.
• Follow all uniform and appearance guidelines as befitting the image of the restaurant for the duration of the shift.
• Refrain from smoking for the duration of the shift.
• Arrive to work on time and in ready to work condition.
• Follow all rules, policies, procedures and conditions of employment outlined in the Employee Handbook.
• May not work under the influence of alcohol or any illegal drugs.
• May not resort to any type of violence, discriminatory or harassing behavior.
• Must successfully pass a drug and alcohol test within 90 days of hire date, where applicable.

Qualifications