Description

General Statement of Duties

This non-exempt, full-time position is responsible for front desk reception operations and will serve as the primary in-person interface with customers. Responsibilities include welcoming, assisting and directing customers and visitors. Managing mail and deliveries for several District facilities, performing clerical duties and other related tasks as assigned by the Customer Relations Manager. This position performs duties in a manner consistent with the stated vision, mission and values of the District.

Supervision Received

Works under the direct supervision of the Customer Relations Manager.

Primary Duties and Responsibilities

• Greet, welcome and direct visitors, customers, and employees in a warm, professional manner.
• Create a positive and welcoming experience for visitors by providing general information regarding District services, projects and activities.
• Alert appropriate staff when someone is there to meet or visit them.
• Provide staff notifications via phone, text, or Microsoft Teams.
• Accept deliveries, packages and mail, organize them to be distributed to the correct recipients in a timely manner while also managing outgoing mail and packages for pickup.
• Monitor and manage remote gate entry inquiries for several District facility locations.
• Assist with meetings, trainings, and tour facilitation.
• Coordinate, schedule and manage facility rental requests.
• Assist builders with permit card sign off for meter set requirement.
• Assist with call overflow for Customer Care as needed.
• Maintain safety and hygiene standards of the reception area.
• Follow security procedures by monitoring the visitor logbook and issuing and collecting visitor badges to those entering and exiting the building.
• Monitor security video of the building parking lot for any hazards and report any concerns to appropriate staff.
• Perform general clerical duties such as filing, scanning, generation and mailing of letters/communications as directed.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills to interact clearly with customers, visitors, vendors and other employees.
• Excellent interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
• Patience and listening skills to respond appropriately to visitors requests or needs.
• Ability to maintain a professional appearance and demeanor.
• Organization skills to keep accurate records and find important information quickly.
• Ability to work independently and effectively manage periods of inactivity.
• Time management skills to prioritize and complete a side variety of tasks throughout the day.
• Proficient in Microsoft Office Suite and Microsoft Teams.
• Ability to operate a variety of office equipment, including a scanner, postage machine, copy machine, and other related office equipment.

Qualifications / Experience

• High School diploma required.
• Previous experience in a customer service role preferred.
• Must have a Motor Vehicle Record within the Acceptable or no less than Borderline rating according to the Vehicle Policy.

Working Conditions/Physical Activities

• Monday through Friday, 40 hours per workweek.
• Standard office environment with constant interruptions and deadlines; mostly sedentary work with computer use for prolonged periods
• Vision is needed for reading, recording and interpreting information; speech and hearing are used to communicate with customers and other employees over the telephone, on a two-way radio and in person.
• Light physical effort is required by handling objects up to 10 to 15 pounds occasionally and/or up to 5 pounds frequently.

Benefits Overview

Parker Water & Sanitation offers a robust benefits program including:

• Low-cost health premiums

• 100% District paid dental and vision insurance

• District HSA contribution for those on our HDHP insurance

• Social Security Replacement program – 401(a)

• 457 (b) retirement plan with District match up to 5%, fully vested right away

• 100% District paid Short- and Long-Term Disability

• 100% District paid Life and Disability Insurance (2x annual salary)

• Tuition Reimbursement up to $5250 per year

• Employee Wellness program

For a more in-depth overview of the many benefits PWSD offers please visit www.pwsd.org/careers and click on the Total Rewards Program link.