Description

Company : Parking Management Company - PMC

Job Title : Senior Valet Parking Manager

Position Type : Salary

Pay : Salary Bonus Opportunities

PMC, a rapidly growing valet parking company providing premium service to hotels, resorts, hospitals, and events across the US, seeks a driven Senior Valet Parking Manager to lead our team in delivering exceptional guest experiences.

If you have hospitality passion, proven leadership ability, and a growth mindset, explore this opportunity to contribute to a fast-growing, inclusive company with competitive pay and benefits.

As a Valet Senior Guest Service Manager, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest expectations.

YResponsibilities include overseeing the hiring, training, and discipline / accountability of staff, cultivating relationships with associates and managing each account, handling revenue, payroll, and claims, and actively participating in shifts.

This role is classified as a senior manager position and involves responsibilities across multiple sites.

Essential Duties and Responsibilities :

• Work a minimum of 40 hours on-site at account(s).
• Create the weekly valet schedule for assigned account(s).
• Assume a leadership role for one primary site; coach and support the operations of 2-3 additional sites.
• Bring 5 years of experience in leading and managing large complex operations and / or 2 years in multi-site leadership.
• Lead the hiring, training, and discipline / accountability process for all staff.
• Establish and maintain robust relationships with associates and clients at each assigned account while fostering a collaborative and positive working environment.
• Work shifts, demonstrating proper key handling and overseeing the safe and efficient parking and retrieval of vehicles.
• Serve as a player-coach, actively involved in day-to-day operations.
• Ensure associates are compliant on all onboarding tasks, as well as professionally trained / certified before working their first shift.
• Identify, coach, and train associates for internal promotion.
• Conduct a weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by the established deadline.
• Manage revenue, payroll, and claims to optimize financial performance.
• Provide leadership and oversight to ensure associates consistently deliver high-quality service.
• Be prepared for on-call problem-solving 24 / 7.
• Perform other duties as assigned by Area Manager or Regional Director.
• Use of personal cell phones may be required for work purposes.

Qualifications

Qualifications :

• Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience
• Proven track record of success in leading, motivating, and developing teams
• Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Attention to detail and a commitment to maintaining the highest standards of service quality
• Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management
• Use of personal cell phones may be required for work purposes
• This list is not all inclusive

Benefits :

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
• Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
• Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
• Professional development opportunities, including training, conferences, and mentorship programs

Why Join PMC :

• Dynamic Team : Be part of a dynamic and collaborative team environment.
• Entrepreneurial Spirit : Contribute to an entrepreneurial and innovative workplace.
• Portfolio Evolution : PMC's portfolio is expanding, offering new and exciting challenges.

How to Apply :

If this opportunity aligns with your skills and interests, apply today by filling out our quick company mobile-friendly application.

We look forward to hearing from you

Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now " and let's start a conversation! We're eager to welcome the next member into our PMC family.

Last updated : 2024-05-22