PDI Support and Operations

• Ensure optimal availability and performance of in-scope technologies.

• Responsible for engaging staff, peer departments and business users to identify, diagnosis and resolve support requests.

• Understand and follow system control and change management processes.

• Create new processes to simplify tasks and determine how they would be implemented by operations, including the Cash and Audit Team, District Managers, Managers, and the Merchandising Team.

• Assist with designing store level procedures with PDI, including but not limited to ordering, receiving, markup / markdowns, audits, cycle counts, daily close, and pricing.

Data Integrity of Pricebook Database

• Identify and design data workflow improvements, including adding automation to operations’ usage of PDI.

• Ensure consistent product taxonomy to fully maximize reporting capabilities.

• Lead design and development of defect resolution and enhancements.

Management and Communication

• Engage and partner with super users and business community.

• Actively prioritize enhancement/defect backlogs and deployments with team.

• Communicate with Category/Marketing managers, Accounting, Operations, and IT personnel to resolve operational and technical issues.

• Provide training and operational guidance to team members.

• Consult with and advise on development of programs and merchandising communications.

• Responsible for management, development, and performance of three internal team members and several external partners. This team is responsible for managing customer service and resolving incidents related to PDI.

• Provide proactive, consistent, and constructive communication related to project/issue updates, direction and plans to the PDI user community, peer IT organizations.

Project Management

• Work with PMO staff or assume project manager responsibilities, when necessary/appropriate.

• Define scope, deliverables, sprint, timelines, and resources that support business goals in collaboration with senior management and stakeholders.

• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary, communicate changes to project team and stakeholders.

• Work closely with operations, finance, and accounting to continually enhance processes supporting the PDI system across all operating models.

• Projects include inventory, EDI, delivery and OTR enablement.