Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
The service driven Front Desk Agent provides courteous, prompt service to our guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience.
We Are Currently Looking For aAdventureland Inn - Front Desk
Roles & Responsibilities

• Greets and interacts with guests in a warm, friendly, and professional manner
• Uses property management system to make reservations, check in and checkout guests, process payments, maintain a cash drawer and operate office equipment.
• Operates PBX switchboard in an efficient and professional manner and answers and transfers calls
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guest's requests and complaints
• Quickly and politely responds to guest issues with resolutions that may require “thinking outside the box”
• Maintains the front desk area clean and neat by sanitizing surfaces and office equipment
• Demonstrates a working knowledge of all services and facilities of the property
• Complies with all standard operating procedures
• Accurately document the happenings of the overnight shift and email a detailed report to the directors
• Maintain knowledge of how to sell and create season passes
• Promptly reports any maintenance issues
• Delivers guest amenities as requested
• Cooperates with other departments to provide a positive guest experience
• Monitors the building and responds to emergencies as needed
• Operates the Trolley Stop cash register from time to time
• Performs additional duties as assigned by Front Desk Director, Assistant Front Desk Director, or General Manager

SkillsTeam member benefits:

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow up
• Ability to operate computer and office equipment
• Positive attitude, outgoing, friendly
• Desire to contribute to a supportive and effective team
• Ability to work effectively and efficiently in a fast-paced setting
• Ability to be patient and creatively problem solve
• Constant repetitive motion
• Sporadically able to lift, push, pull and carry up to 50 lbs.
• Continually be able to stand in place for long periods of time
• Sporadically able to work in confined spaces
• Consistently use hands to grasp, control, and move objects/tools
• See differences between colors and brightness
• See details of objects that are more than a few feet away
• Able to tolerate exposure to dust and cleaning chemicals
• Sporadically work in all areas of the property
• Is subject to frequent interruptions and may need to reprioritize activities
• Consistent communication with team members from other departments
• Subject to the handling of and exposure to chemicals, detergents, and cleaners
• Is subject to exposure to bloodborne pathogens

ExperienceNo previous experience is required for this role
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