Our client is seeking a Business Systems Analyst I who will support member facing applications, including member portal, mobile app, and vendor supported portals.

Key Accountabilities:

• Provide technical and analytical support.
• Assists and research inquiries from multiple business areas for resolution.
• Assign and coordinate with IT areas and/or vendor support.
• Manage relevant communication and updates with impacted stakeholders.
• Assist in testing of mem facing applications, including documentation of testing practices.
• Assis in check of production releases as needed.
• Assist in developing processes and performing system administration tasks as needed.
• Assist in determining requirements, impacts, developing documentation, procedures, and guides.
• Serve as an internal expert regarding use of the applications.

Required Skills:

• Member experience.
• Basic understanding of key concepts and features of the subject matter and experience supporting web portals.
• Experience with Health insurance, ServiceNow and Microsoft Azure is a plus.
• Executive Stakeholder experience.
• BA/BS in Business Administration, Computer Science, Information Systems, or related field or equivalent work experience.
• 2 to 3 years of BSA experience is required.
• Demonstrated strong analytical, technical, and problem-solving skills.
• Strong verbal and written communications skills.
• Ability to develop, plan, and create timelines for requirements delivery during project life cycle.