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NEXT CLASS STARTING ON July 11, 2024
**Bilingual speakers preferred but not required**
We are seeking highly skilled Call Center Customer Service Representative to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.
Essential Job Functions:
• Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
• Maintains sincere interest in providing stellar customer care
• Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction
• Exercises independent thinking in meeting customer expectations
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image
Must Possess the Ability to:
• Process information quickly and accurately
• Work under time constraints
• Understand and apply new concepts
• Analyze Information and evaluate results
• Effectively deal with complex customers
• Create positive customer relationships by defusing angry and upset customers
• Demonstrate commitment to learning quickly and effectively applying knowledge
• Attention to detail and follow-up
Minimum Requirements:
• High School Diploma or equivalent
• Minimum 1 year of call center experience
• Minimum 1 year of customer service experience
• Knowledge of computer (PC) and internet applications
• Excellent Telephone etiquette
• Excellent communication skills written, verbal, and interpersonal
• Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given
• Excellent oral and written skills: Grammar and terminology
• Time management skills
• Ability to pass a background check and drug screen upon offer of employment
Required Qualifications:
• 6 months -1 year of Call Center Experience
Shift Times:
1. Mon - Fri: 8:00 am - 5:00 pm (MUST have flexibility to work during these hours)
2. Must attend ALL training assigned days (First 30 days)
Contractor
$38k-50k (estimate)
06/15/2024
07/13/2024
pid.biz
Torrance, CA
<25
The job skills required for Inbound Customer Service Representative include Customer Service, Call Center, Communication Skills, Data Entry, Time Management, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Inbound Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Inbound Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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